Catrena Ealey
Jackson,MS
Summary
To secure a challenging and rewarding position in which will enable me to apply my education, working and creative skills to a successful working administrative environment, with an emphasis on customer service while gaining valuable work experience.
Skilled user of technology. Competent in Microsoft Office Suites. Detailed-Oriented “multi-tasker.” Able to balance competing priorities and tight deadlines. Known for quality and timely completion of projects. Effective communicator. Polished telephone skills, interpersonal, and writing skills. Team player. Energetic, patient, assistant manager and diplomatic. Able to work independently.
Overview
17
17
years of professional experience
Work History
Concierge
Reunion Golf and Country Club
09.2023 - 04.2024
- Answer all incoming calls to guest service desk
- Assist guests with various services such as making reservations
- Incorporates safe work practices in job performance
- Assist guests with questions and concerns, make suggestions and identifies possible solutions
Compliance Coordinator
United Ground Express
07.2023 - 09.2023
- Printing, reviewing, and comparing over sale reports
- Creation and oversight of airport and emergency response plans
- Support station front line by collecting, comparing, and sharing audit results and data from various departments and business partners
- Bag waiver oversight and replacement baggage inventories
- Help front line employees by answering questions and providing instruction on applications, policies and procedures
- Accurate tracking and reporting of accountable and controllable documents
Human Resource Generalist I
MDHS (Contract)
12.2022 - 01.2023
- Compose and send Congratulatory letters for new hires
- File all personnel transactions electronically into worksite
- Provide assistance to the directors by means of special projects
- Update Smartsheet data prior to completing personnel transaction
- Updated payroll information
Receiver Coordinator
Performance Food Group
08.2022 - 11.2022
- Check for damage products that came off the freight truck
- Audit all products that were damaged and put all claims into data system
- Enter all receiving products into an excel spreadsheet
- Did reconciliation of all products to make sure it matched the Bill of Lading
- Scanned and logged all Bill of Lading into excel spreadsheet
- Made sure invoice equaled up to the number of products that were shipped and products that were coded damaged
Data Entry Clerk
Center of Disease Control and Prevention (CDC Foundation Contract)
09.2021 - 07.2022
- Accurately enter data into corresponding fields within various software programs
- Receive and process pertinent data
- Identify and correct data entry errors using appropriate quality control methods
- Transfer information from documents to computers systems
Claims Representative
Mississippi Lottery Corporation
11.2019 - 09.2021
- Process claims and print checks for winning players
- Process claims that arrive via mail and walk -in
- Assist with inbound and outbound calls to potential winners
- Reconciled invoices at end of workday to match number of tickets paid out
Retail Service Representative
TempStaff
08.2019 - 11.2019
- Serve as a liaison between applicants, existing retailers, MLC staff and vendors
- Operates telecommunications equipment and computer system to obtain information
- Responds to retailer’s complaints and requests for information made by telephone, email, fax or mail
CSR/Switchboard Operator
Revclaims
09.2012 - 02.2016
- Investigate and process insurance claims filed by patients
- Interview claimant to gather pertinent information
- Enter data/information gathered into the computer
- Handle and process a variety of claims including automobile, worker’s compensation and general liability insurance claims
- Input numeric data from invoice into computer database
- Receptionist when needed while operating a multiline switchboard
- Verify that coverage applies through an insurance policy
- Revaluate all information to determine how a claim should be handled
- Collected on past due hospital bills via spreadsheet, collected on 80% of time and processed loans 20% of time
CUSTOMER SERVICE REPRESENTATIVE
Chase Student Loan Servicing
09.2007 - 04.2010
- Record customers’ data and status of loans
- Recommended that loan not meeting standards be denied and submitted eligible loan applications for approval
- Contacted credit bureau and employer to verify accuracy of information
- Recorded data on status of loans, including number of new applications, amounts, and loans approved and denied, for auditing purposes
- Collected on past due loan accounts 100% of time
Education
Hinds Community College - Allied Nursing
Hinds Community College
Jackson, MS01.1999
Diploma - General High School Courses
Madison Central High School
Madison, MS01.1995
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Phonenumbers
601-941-5726, 601-956-4447
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Word Perfect, Clerical Duties/Data Entry/switchboard, Typing 45WPM/Ten-Key, Filing/Mailroom/Accounts Receivable, Scheduling/Administrative Assistant, Customer Service/Reception/Collection
Timeline
Concierge
Reunion Golf and Country Club
09.2023 - 04.2024
Compliance Coordinator
United Ground Express
07.2023 - 09.2023
Human Resource Generalist I
MDHS (Contract)
12.2022 - 01.2023
Receiver Coordinator
Performance Food Group
08.2022 - 11.2022
Data Entry Clerk
Center of Disease Control and Prevention (CDC Foundation Contract)
09.2021 - 07.2022
Claims Representative
Mississippi Lottery Corporation
11.2019 - 09.2021
Retail Service Representative
TempStaff
08.2019 - 11.2019
CSR/Switchboard Operator
Revclaims
09.2012 - 02.2016
CUSTOMER SERVICE REPRESENTATIVE
Chase Student Loan Servicing
09.2007 - 04.2010
Diploma - General High School Courses
Madison Central High School
Hinds Community College - Allied Nursing
Hinds Community College
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