Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

Catresha Randolph-Robinson

Brooklyn,NY

Summary

Seasoned professional with 15+ years of heartfelt dedication to Leadership, Operations Management, and Planning. My journey includes guiding cross-functional teams and nurturing colleagues in the Contact Center realm, focusing on their growth and development. I possess a knack for shaping workforce planning and enhancing customer service to harmonize with broader business strategies. Skillfully weaving operational efficiency and team synergy, I ensure a personal touch in delivering exceptional member services.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Special Patrolman Officer/School Safety Agent

NYPD
09.2018 - Current
  • Identified security vulnerabilities, conducted security audits
  • Provided safety instructions to staff, students, and residents
  • Facilitated improved communication and relationships between community representatives, DOE staff, and School Safety personnel
  • Collaborated on various youth projects and programs with the Community Affairs Bureau of NYPD.

Customer Service Manager

WestElm
12.2014 - 09.2018
  • Led a team in providing exceptional customer service
  • Achieved sales goals through training and guidance
  • Transformed team leadership skills into effective management practices for seamless operations and enhanced customer satisfaction.

Patient Care Coordinator

PreferredHealthPartners
11.2007 - 11.2014
  • Acted as a liaison between patients and medical administration/staff at eight locations
  • Utilized NextGen/EMR computer system for scheduling, rescheduling, and canceling appointments, as well as pre-registering patients
  • Coordinated prescription requests to pharmacies after receiving documentation from physicians
  • Verified patient health insurance and demographics within the Patient Access System.

Education

Some College - Health Management And Clinical Assistance

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Excellent member service skills
  • 15 years Call Center/ Customer service experience
  • Retail experience
  • Ability to multi-task
  • Excellent time management skills
  • Proficiency in Microsoft Office Suite
  • Interpersonal Skills
  • Cross-selling
  • Attention to Detail
  • Business Development
  • POS Systems Expert
  • Employee Coaching
  • Policies and Procedures Adherence
  • Customer Relationship Management (CRM)
  • Quality Assurance Controls
  • Salesforce CRM
  • Microsoft office suite

Availability

Availability to work a Hybrid Schedule; Overtime and Saturdays as needed. Willing to work onsite for the first 6 months.

Certification

  • CFR - Certified First Responder
  • Certified [Crime Prevention], [NYS] - [2019]
  • [CPR] Training - [2018/Present]
  • Licensed [Esthetician]- [June-2022/Present]

Timeline

Special Patrolman Officer/School Safety Agent

NYPD
09.2018 - Current

Customer Service Manager

WestElm
12.2014 - 09.2018

Patient Care Coordinator

PreferredHealthPartners
11.2007 - 11.2014

Some College - Health Management And Clinical Assistance

New York City College of Technology of The City University of New York

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Catresha Randolph-Robinson