CATRICE HINES

• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage..
• Identified and hired talented individuals bringing valuable skills and great experience to team.
• Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

• Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
• Mentored team on effective up selling and cross-selling techniques.
• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Hired and trained employees & volunteers.

• Planned and executed in-store promotional events to increase customer engagement and sales
  revenues.
• Profiled, targeted and prospected territory within and beyond existing customer base.
• Achieved $400+ in sales by prospecting, developing and maintaining strong customer relationships

Operations

• Recruitment and hiring of qualified applicants
• Conduct orientation, train, coach, discipline and supervise employees
• Assist with store staffing and scheduling
• Ensure that revenue goals are met
• Manage payroll budget hours and maintain operating expenses within budget
• Coordinate flow of merchandise to sales floor
• Ensure that all procedures are followed

Customer Service

• Ensure that service standards are high and that complaints are quickly resolved
• Provided supervision and appreciation to volunteers
• Express appreciation to store donors and handle donations in accordance with policy
• Ensure proper floor coverage

Volunteers

• Develop weekly plan for use of volunteers
• Provide orientation and ensure they are properly utilized

Marketing

• Formulate pricing policies by reviewing merchandising activities, studying trends, and recommending additional sales promotions
  
• Ensure that the store maintains excellent visual presentation at all times
• Assist in marketing of the store
• Ensure that scheduled promotional activities are implemented according to plan

Other

• Maintain professional knowledge by attending educational workshops, reviewing professional publications and establishing personal networks

• Developed ongoing professional relationships with students, parents and staff in order to assist in producing excellent learning environment
• Conducted and maintained inventory or supplies as well as curriculum
• Managed all needs of front desk coverage
• Responsible for mail delivery/packages
• Enhanced systems already in place to increase productivity.
• Scanned documents and loaded information into database.
• Typed correspondence, memos, reports and proposals.
• Supervised/trained all support staff
• Maintained office organization including front house and back house
• Monitored all office supplies as well as maintenance of office equipment