Catrice Love Brown
Riverdale,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Host/Food Server
Chevysfreshmex
06.2016 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Assistant Site Manager
U-Store Self Storage
10.2012 - 02.2014
- Maintained safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cable Installation Technician
US Army Reserve
11.1997 - 04.2003
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
High School Diploma -
Parkdale High School
Riverdale, MD06.1997
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Phone Etiquette
- Conflict and Complaint Resolution
- Flexible and Adaptable
Timeline
Host/Food Server
Chevysfreshmex
06.2016 - 04.2024
Assistant Site Manager
U-Store Self Storage
10.2012 - 02.2014
Cable Installation Technician
US Army Reserve
11.1997 - 04.2003
High School Diploma -
Parkdale High School
Similar Profiles
Ayden SmithAyden Smith
Restaurant Busser, Host-Expo-Prep-F.R.-Prep-Set Up at ChevysfreshmexRestaurant Busser, Host-Expo-Prep-F.R.-Prep-Set Up at Chevysfreshmex
Sophia JonesSophia Jones
Housekeeper at Sangster HotelHousekeeper at Sangster Hotel
MICKAY ANN GREENMICKAY ANN GREEN
Medical Surgical Registered Nurse at Luminis HealthMedical Surgical Registered Nurse at Luminis Health