Catricia Marks
Maricopa,AZ
Summary
Experienced Office Manager and administration professional with over 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Lead Job Coach
New Direction EN LLC
Little Rock, AR
03.2021 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Established contacts with employers to create internship and employment opportunities for students.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
- Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Worked with individuals to complete application documents for relevant vocations.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
Compliance Specialist
Yardi
San Francisco, CA
02.2023 - 01.2024
- Reviewed and updated existing compliance policies and procedures.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Monitored changes in relevant legislation and advised management of necessary actions.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Investigated complaints related to the violation of standards or regulations.
- Researched industry trends to stay informed about current best practices in the field of compliance.
- Interpreted legal documents such as contracts, leases, operating agreements.
- Maintained accurate records of all activities related to compliance monitoring.
- Discovered flaws in client safety program and provided immediate remediation to keep operations in compliance with federal regulations.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Monitored regulatory developments to communicate risks or opportunities to relevant groups.
- Tracked assignment completion to provide weekly metrics to compliance manager.
- Participated in networking and learning opportunities to remain current with evidenced-based practices.
- Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
- Maintained detailed database of compliance data, activities and actions taken.
- Investigated reported and identified compliance issues against accepted standards.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
Senior Community Manager
LHP Management
Knoxville, TN
03.2018 - 05.2022
- Conducted regular market research to identify industry trends, customer needs, and competitive landscape.
- Analyzed website traffic data and developed reports for senior management.
- Maintained a comprehensive library of images and videos used in the company's social media accounts.
- Monitored customer feedback on various platforms and responded promptly to address any issues or concerns raised by users.
- Researched potential partners for collaborations that would benefit the organization's goals.
- Assisted in developing an effective crisis management plan in case of negative press coverage or customer complaints.
- Engaged with customers directly via live chat support or one-on-one emails and calls when necessary.
- Provided training sessions on best practices related to community management activities such as responding effectively on social media platforms.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Updated resident accounts with latest personal information and recent payments.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Met with clients to negotiate management and service contracts.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
Property Manager
McCormack Baron Management
Memphis, TN
02.2016 - 02.2018
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared and submitted monthly tenant visit logs.
Education
Practical Nursing
Pulaski Technical College
North Little Rock, AR06-2007
High School Diploma -
Ypsilanti New Tech High School
Ypsilanti, MI05-1994
Skills
- Contract Administration
- Policy Development
- Staff Management
- Administrative Support
- Customer Service
- Billing
- Operations Management
- Compliance Monitoring
- Bookkeeping
- Expense Reporting
- Human Resources
- Technical Support
- Financial Reporting
Certification
- COS June 2019
- TCS January 2020
- HCCP June 2021
- CAM July 2021
Timeline
Compliance Specialist
Yardi
02.2023 - 01.2024
Office Manager/Lead Job Coach
New Direction EN LLC
03.2021 - Current
Senior Community Manager
LHP Management
03.2018 - 05.2022
Property Manager
McCormack Baron Management
02.2016 - 02.2018
Practical Nursing
Pulaski Technical College
High School Diploma -
Ypsilanti New Tech High School
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