Catrina A. Hamacher
Alameda,CA
Summary
Upbeat, customer-focused Sales Associate Six years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge. I bring a positive and refreshing approach to my place of work. I am detail- oriented, responsible, and flexible. I Have a passion for effective customer service and education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/Receptionist
Frew's Crew
Chesapeake, VA
01.2021 - 08.2023
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Analyzed customer feedback data to recommend improvements in service quality.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Pre-K Assistant Teacher/Daycare Teacher
Creative school
Virginia Beach, VA
03.2020 - 12.2022
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Fostered an atmosphere conducive to learning by providing a supportive yet structured environment for children.
- Maintained daily records of activities, behaviors, meals, and naps.
- Arranged classroom furniture and learning materials to keep areas neat.
- Encouraged problem-solving skills among students by using interactive activities during lessons.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Assisted lead teacher in preparing lesson plans and activities.
- Created a positive learning environment for the students by displaying enthusiasm for teaching.
- Observed children to record development.
- Supported lead teacher with daily classroom activities.
- Assisted with the development of cognitive, physical, emotional and social skills of pre-kindergarteners through creative play and hands-on activities.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Organized educational games and activities to help children learn basic concepts such as numbers, letters, colors.
- Attended parent conferences regarding the progress of their child in order to ensure success in learning objectives.
- Monitored children's eating habits and ensured they ate nutritious meals.
- Supervised students outside classroom during recess, lunch and breaks.
- Collaborated with other teachers in planning field trips that are both educational and fun for the children.
- Helped develop a safe classroom environment where students feel secure and comfortable.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Integrated technology into lesson plans.
- Organized student items by labeling and documenting collection.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
Coastal Edge
Virginia Beach, Virginia
04.2019 - 01.2020
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided product information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Coordinated with vendors to ensure timely delivery of materials needed for events.
- Facilitated communication between various departments before, during, and after an event.
- Tended to patrons with special needs by offering additional assistance.
- Checked and confirmed appropriate credentials for security sensitive areas.
- Managed inventory and sale of merchandise.
- Developed strategies to promote upcoming events on social media platforms.
- Managed crowds and monitored safety during performances.
- Greeted or assisted patrons entering or exiting facility.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Assisted in maintaining cleanliness of the work area throughout shift.
- Assisted apparel department with stocking clothing, accessories and other items.
- Handled payment transactions accurately and efficiently at point-of-sale terminal.
- Explained store policies regarding returns or exchanges to customers politely and professionally.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintained work area and kept cash drawer organized.
Education
Bachelor of Science - Education
Phoenix College Preparatory Academy
Phoenix, AZ01-2025
Associate of Science - Educational Psychology
Tidewater Community College
Norfolk, VA05-2023
Skills
- Inventory Control
- Customer Needs Assessment
- Business Development
- Sales Development
- Guest Relations
- Sales Training
- Goal-Oriented
- Building Rapport
- Complex Problem-Solving
- Flexible Schedule
- Relationship Building
- Strategic Planning
- Conflict Resolution
- Teamwork and Collaboration
- Customer Service
Accomplishments
- Associates and credits in child development and psychology
Certification
- CPR and first aid
Affiliations
- In my spare time, you could find me either outside somewhere exploring or spending time with the people closest to me.
- Typically in summers, I enjoy volunteer work at summer camps and cat rescues.
References
References available upon request.
Timeline
Sales Associate/Receptionist
Frew's Crew
01.2021 - 08.2023
Pre-K Assistant Teacher/Daycare Teacher
Creative school
03.2020 - 12.2022
Sales Associate
Coastal Edge
04.2019 - 01.2020
Bachelor of Science - Education
Phoenix College Preparatory Academy
Associate of Science - Educational Psychology
Tidewater Community College
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