Catrina Armstrong
Logistics/ Customer service
Morton,IL
Summary
Improvement-focused professional with over two decades of strong roots in inventory control and customer service. Able to work in situations requiring adaptability and accountability.
Overview
25
25
years of professional experience
Work History
Inventory Cycle Counter
Rivian Automotive, LLC
- Perform cycle counts, operate material handling equipment
- Certified Material handling equipment trainer, work with analyst and management to identify issues, i.e., mislabeled material, mislabeled or missing bins
- Rotate through multiple shops with little or no notice
- Maintain safety standards with wearing proper PPE
- Participate in all Physical Inventories
- Continuously optimized work routines by suggesting improvements based on observations made during daily tasks.
- Participated in cross-functional team meetings to address inventory-related concerns and collaborate on solutions for improved warehouse operations.
- Ensured compliance with company policies and procedures regarding inventory control and reporting practices.
- Assisted in the development of new processes for effective inventory control and management.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Weighed and measured [Type] materials and updated records with collected data.
- Identified damaged or missing products during cycle counts, initiating appropriate corrective actions to maintain accurate inventory records.
- Promoted a safe working environment while performing duties involving heavy lifting or operating material handling equipment.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Documented participation and evaluated learning for each participant.
- Provided coaching and mentoring to employees.
Logistics Team Member
Volvo
11.2018 - 05.2022
- Assisted in development of Logistics metrics focused on performance and improvement, including monitoring services and reporting material provider risks
- Actively brought analysis and problem-solving skills to create new procedures, the benefit of expenses, accuracy, efficiency and team performance while correcting day to day issues
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Implemented safety protocols to reduce workplace accidents, promoting a culture of safety awareness among team members.
Customer Service Supervisor (Nest Coordinator)
T-Mobile
08.2017 - 05.2018
- Performed on the Job training to New Hires, reinforced what was taught in initial training
- Ensured that the new hire/hires would be successful in their new role as a customer care expert
- Supervised new hires for 6 weeks until they transitioned to their permanent team/manager
- In addition, I provided technical assistance from the start of sales process and beyond as well as demonstrating full equipment usage, resolving contract issues, and supporting through robust knowledge of company policies, tools, customer benefits
Owner
Cat's In a Hat Cleaning and interior design, LLC
05.2010 - 08.2017
- Met with clients, gave estimate and quotes of jobs to be performed, such as cleaning residential or rental properties, staging homes for sale, cleaning out foreclosures, getting homes ready for sale by painting putting in new flooring, carpet, hardwood
Technical Support Supervisor
Verizon Wireless
02.2005 - 05.2010
- Supervised, trained and coached a team of 25 representatives that handled inbound calls for customers providing IT support on issues regarding the use of software, hardware, telephony, and wireless communication devices
- Coached and developed representative provided training on new procedures wrote curriculum ensured that representatives were meeting KPI's administered performance improvement plans to representatives
- Also administered corrective actions
Technical Support Coordinator
Verizon Wireless
09.2001 - 02.2005
- Performed IT support on issues regarding the use of software, hardware, telephony, and wireless communication devices
- Handled task of creating and maintaining directory structures, printer configurations and security rights
- Performed responsibilities of installing software applications on the network as well as performed maintenance of network documentation
- Handled task of identity software issues software issues and troubleshooting technical problems
- Responsible for providing technical assistance to users on data transmission and data communication equipment
- Handled task of providing training to Customer service representatives
Education
Not Completed - Business
DeVry Institute
Chicago, IL01.1997
Skills
- Customer Service Forward
- Microsoft Office Suite
- Proficiency
- Team-forward Perspective
- Exceptional Organizational and Multitasking Abilities
Awards
Inducted into Phi Theta Kappa Honor Society for 4.0 GPA for duration of college term
Timeline
Logistics Team Member
Volvo
11.2018 - 05.2022
Customer Service Supervisor (Nest Coordinator)
T-Mobile
08.2017 - 05.2018
Owner
Cat's In a Hat Cleaning and interior design, LLC
05.2010 - 08.2017
Technical Support Supervisor
Verizon Wireless
02.2005 - 05.2010
Technical Support Coordinator
Verizon Wireless
09.2001 - 02.2005
Not Completed - Business
DeVry Institute
Inventory Cycle Counter
Rivian Automotive, LLC
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