Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Catrina Boyd

Hampton,VA

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

22
22
years of professional experience

Work History

Store Manager

Five Below
11.2012 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Front End Manager/Receiving Manager

Lowes Home Improvment
10.2002 - 11.2012
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Unloaded, sorted and stored incoming merchandise.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.

Education

No Degree - Business Management

Tidewater Community College
Norfolk, VA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store merchandising
  • Team leadership and coaching
  • Goals and performance
  • Recruitment and hiring
  • Leadership development
  • Outstanding communication skills

Timeline

Store Manager

Five Below
11.2012 - 01.2025

Front End Manager/Receiving Manager

Lowes Home Improvment
10.2002 - 11.2012

No Degree - Business Management

Tidewater Community College

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Catrina Boyd