Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Brannon

Collections
Murrieta,US

Summary

I am a self-starter and an experienced Collections Manager with over Twenty-Five years of experience in Commercial Collections as well as debt collections, billing, Account management, and in the Collection industry. I am dependable and 100-percent reliable to complete any task that I am handed. I have great time management skills. as an Collections Manager with over Twenty-Five years of experience I thrived in high pressure, team environments. Strong organizational, technical, and interpersonal skills are required of an Accounts Receivable Clerk. contract negotiation, and compliance are all skills that a successful credit Control Officer possesses. I have Increased company revenue by 40% without adding more employees. I am a dedicated Collections Manager looking to assist A businesses in collecting more money owed through tried-and-true methods. Multi-talented Collections Manager who excels at combining various financial skills to tackle difficult tasks and achieve outstanding results. Ready to provide any Company with excellent results. an expert at quickly and efficiently resolving all accounting issues. Accounting Clerk who works well with people from various departments and functions. I am a Team player who excels at collaborating. I feel that I possesses an unquenchable desire to achieve and exceed objectives. To address and resolve delinquent accounts, he employs strong organizational, technical, and interpersonal skills. Familiar with the regulatory and legal framework that applies to commercial and debt collection businesses. Professionals in the field of collections aspire to be in a position of leadership. I was responsible for the sole collections for over 25 Shopping Centers with over 400 Tenants and over 2.2 million square footage.

Overview

27
27
years of professional experience

Work History

Sr Collection Manager

NewMark Merrill Companies
Oceanside, CA
03.2008 - 10.2023
  • Researched accounts and completed due diligence to resolve collection issues
  • Updated the statements and mailed them out
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Handled a high volume of inbound calls related to delinquent account reconciliation
  • Followed prescribed scripts and maintained a friendly but firm demeanor while being fully aware of contractual obligations and legal remedies
  • Created current statements and distributed them to customers
  • Contacted clients who were behind on payments to set up payment plans and discuss restructuring options
  • Conducted an initial client assessment and analysis to begin the research process
  • Assisted with administrative tasks such as record keeping, correspondence, and material gathering
  • Wrote efficient accounting reports that summarized accounts payable information
  • Contacted customers to request one-time or negotiated installment payments for outstanding balances
  • Investigated and resolved discrepancies in accounts payable
  • Accurately recorded cost and month-end accruals by balancing monthly general ledger accounts
  • Customers were contacted to discuss late payments and options for remitting amounts owed
  • Completed credit management and civil court practices training to keep my legal knowledge of collection practices up to date
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Researched topics and completed due diligence to resolve issues in a timely manner
  • Contacted clients who were past due on payments and kept track of all client payments
  • Collaborated with legal resources and recovery teams to handle default issues
  • Updated information and documented interactions in a computer database
  • Performed targeted collections on accounts that were past due for more than 15 days
  • Kept track of client payments and contacted them as soon as they were past due
  • Reconciled discrepancies between the general ledger account for accounts receivables and the trial balance account for accounts receivables
  • Held monthly A/R meetings with Department Heads and various Ownerships on the status of the overall status of Aged Receivable
  • Prepped file's to be sent to outside Legal for continued action for eviction, belief of abandonment and Breah of leases.

Sales and Customer Support Manager

Walter C Nash
San Diego, CA
06.2007 - 02.2008
  • Maintained up-to-date records of customers' interactions, inquiries, purchases, returns.
  • Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.
  • Identified opportunities for cross-selling additional products and services based on customers' needs.
  • Reviewed daily reports of orders placed and shipped out via online store or telephone orders.
  • Worked closely with management team to develop innovative solutions that would enhance the overall customer experience.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.

Customer Service Representative

College Loan Corporation
Rancho Bernardo, CA
01.2005 - 06.2007
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Sr Special Asset Officer

West Capital/Midland Credit Managment
San Diego, CA
10.1996 - 05.2004
  • Monitored the condition of collections and identified conservation needs.
  • Contacted customers to discuss and resolve past due accounts.
  • Analyzed customer financial statements to determine payment plans.
  • Negotiated repayment terms with customers in accordance with company policy.
  • Researched account information to ensure accuracy of records.
  • Monitored delinquent accounts for timely payment resolution.
  • Generated regular reports on collection activity and performance metrics.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Maintained a database of customer contact information and payment history.
  • Collaborated with other departments to resolve disputes in a timely manner.
  • Responded promptly to customer inquiries regarding their accounts status.
  • Followed up on promises made by customers regarding payments or settlements.
  • Assisted customers in understanding their rights under applicable laws and regulations.
  • Prepared legal documents required for filing lawsuits against delinquent customers.
  • Worked closely with attorneys and court personnel to pursue legal action as necessary.
  • Referred cases involving fraud, bankruptcy or insolvency to appropriate parties for resolution.
  • Reviewed credit reports prior to approving new applications for credit services.
  • Implemented automated systems for tracking debts and sending out reminders.
  • Participated in training sessions on best practices related to debt collection activities.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Consistently met or exceeded monthly goals of $25.000.00 through diligent actions .
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Recorded information about customers' financial status and collections status efforts.

Education

High School Diploma -

Our Lady of Peace
San Diego, CA
02.1980

Skills

  • Customer service
  • Accounts payable/receivable
  • Computer literate
  • Proficiency in Ledger review
  • Cold calling
  • Expert in customer relations
  • Effective time management Skills
  • Proficient in MRI
  • Monthly Reports generation
  • Contract negotiation/review/drafting
  • Positive learning process
  • Microsoft Office
  • Account reconciliation
  • Payment processing
  • Accounts receivable professional
  • Monitoring processes
  • Conflict and dispute resolution
  • Past due procedures
  • Customer relations
  • Client-focused
  • Billing understanding
  • Accounting procedures consultant
  • Credit and collections
  • Strong communication skills
  • File/records maintenance
  • Complex problem solving
  • General ledger accounting aptitude
  • Proficient in MRI Software
  • Quick learner
  • Customer satisfaction
  • Superior attention to detail
  • Past Due Procedures
  • Statutory Reporting
  • Conducting Investigations
  • Expertise in MRI
  • Superior Attention to Detail
  • Report Preparation
  • General Ledger Accounting Aptitude
  • Customer Relations
  • Customer Service Management

Timeline

Sr Collection Manager

NewMark Merrill Companies
03.2008 - 10.2023

Sales and Customer Support Manager

Walter C Nash
06.2007 - 02.2008

Customer Service Representative

College Loan Corporation
01.2005 - 06.2007

Sr Special Asset Officer

West Capital/Midland Credit Managment
10.1996 - 05.2004

High School Diploma -

Our Lady of Peace
Catrina BrannonCollections