Catrina Brown
Americus,GA
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
20
20
years of professional experience
Work History
Teller
Wells Fargo
12.2021 - 07.2024
- Promoted a welcoming atmosphere by greeting customers warmly upon arrival.. Memorized the name of frequent customers and addressing them by name.
- Balanced cash drawer daily and resolved discrepancies, handling 50,000+ per day, with zero mistakes in 3 years.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Manager
Walmart Supercenter
10.2018 - 10.2021
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Substitute Teacher
Sumter County Board of Education
09.2017 - 05.2018
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Quality Assessor/Call Center Agent
Concentra Solutions
09.2015 - 09.2017
- Answered 15+ calls per hour.
- Maintained a professional, friendly demeanor with customers at al times.
- Collaborated with a team of 30+ people.
Cashier/Closer
Giggles Frozen Yogurt
07.2012 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Citi Trends
10.2008 - 12.2009
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Call Center Agent
Carabella Corporations
09.2006 - 09.2007
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Sterile Processing Technician
Flagler Hospital
06.2004 - 01.2005
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Wrapped trays, instrument packs, and sets.
Education
Associate of Science - Health Science
Albany State University
Albany, GA05.2020
High School Diploma - Dual enrollment; Healthcare/Technology
Sumter County Comprehensive High
Americus, GA05.2004
Skills
- Proficient in Microsoft Office
- Proficient in Powerpoint
- Problem-solving skills
- Verbal communication skills
- Written communication skills
- Interpersonal skills
- Presentation skills
- Detail-oriented
- Critical thinking
- Analysis
- Leadership skills
- Prioritization
- Delegation
- Decision making
Timeline
Teller
Wells Fargo
12.2021 - 07.2024
Customer Service Manager
Walmart Supercenter
10.2018 - 10.2021
Substitute Teacher
Sumter County Board of Education
09.2017 - 05.2018
Quality Assessor/Call Center Agent
Concentra Solutions
09.2015 - 09.2017
Cashier/Closer
Giggles Frozen Yogurt
07.2012 - 10.2015
Cashier
Citi Trends
10.2008 - 12.2009
Call Center Agent
Carabella Corporations
09.2006 - 09.2007
Sterile Processing Technician
Flagler Hospital
06.2004 - 01.2005
High School Diploma - Dual enrollment; Healthcare/Technology
Sumter County Comprehensive High
Associate of Science - Health Science
Albany State University
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