Catrina Cavender
Canton,GA
Summary
Customer-oriented, strategic-thinking Business development representative with 10+ years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Hardworking and successful business development professional develops strategic plans to market products and services for B.D.C companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.
Overview
21
21
years of professional experience
Work History
Receptionist/Rental Sales Associate/Front Desk Receptionist
Durhamtown Plantation Sport
Union Point, GA
03.2024 - 04.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Prepared end-of-day reconciliation reports for financial tracking purposes.
- Performed routine maintenance on rental equipment as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Business Development Representative
Causeway Family of Dealerships
Manahawkin, NJ
07.2023 - 02.2024
- Developed and maintained relationships with potential customers to understand their business needs.
- Created customized presentations and proposals for prospective clients.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Analyzed sales data to identify areas of improvement in our processes.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Provided regular updates on progress towards meeting monthly targets.
- Prepared detailed proposals outlining product features, pricing plans and value propositions.
- Built strong relationships with existing customers through ongoing communication.
- Supported the sales team by providing information about competitors' offerings.
- Assisted in developing targeted campaigns for different customer segments.
- Researched industry news, trends and developments related to our products.
Movie Theater Attendant
Florida Studio Theatre
Sarasota, FL
03.2023 - 06.2023
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Organized special events such as birthday parties at the theater.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Served as an usher during special events held at the theater.
- Managed employees working in the box office area or concession stand areas during busy periods.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Collected and took out garbage from concession stand and bathroom bins.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Performed ushering duties and assisted handicapped customers with seating.
- Performed ushering duties and assisted customers with seating.
- Counted cash in cash register at end of shift to tally with tickets sold.
- Maintained positive working relationship with fellow staff and management.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Determined authenticity and applicability of presented tickets.
Business Development Representative
Sutherland Volkswagen
Austell, GA
06.2021 - 02.2023
- Generated reports on customer feedback and trends in the industry.
- Analyzed sales data to identify areas of improvement in our processes.
- Maintained up-to-date records of customer interactions and communications.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Worked with current clients to assess needs and develop improvement plans.
- Collaborated with team to forecast based on sales and product profitability.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Prepared contracts and completed sales with new and existing clients.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Met with local business and community organizations to develop leads and generate business.
- Scheduled meetings with clients and partners and provided updates or meeting changes.
- Managed client database to maintain accurate information.
- Operated register, handled cash and processed credit card transactions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and enhanced account development strategies in collaboration with division leaders.
- Assisted marketing team in editing and writing proposals.
- Leveraged existing network of contacts with new commercial prospects.
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Generated consistent leads, developed pipelines and closed over [Number] sales per year.
- Improved marketing plans and sales strategies processes to maximize business development.
- Prepared monthly sales reports for distribution to team.
- Identified additional business opportunities and communicated to team.
Cashier/ Customer Service/Food Service Worker
Georgia Peach pub
Temple, GA
01.2021 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Factory Worker
Hire Dynamics
Carrollton, GA
12.2018 - 11.2020
- Operated machinery to produce parts and products according to specifications.
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Monitored production processes, troubleshooting any issues that arose.
- Performed quality control checks on all products prior to packaging.
- Reported defective items to supervisors for further inspection or repair.
- Followed safety protocols while operating equipment and handling materials.
- Assisted in the assembly of components into finished products.
- Loaded and unloaded product from trucks, trailers, or other containers.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
- Cleaned work areas and machines to maintain a safe and organized environment.
- Inspected finished goods for conformance with established standards.
- Ensured compliance with company policies and procedures at all times.
- Maintained up-to-date knowledge of industry trends and advancements.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Loaded and unloaded items from machines and conveyors.
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Set up and tended equipment with machine operators to complete runs.
- Troubleshot equipment problems to repair or report diagnostics.
- Operated air, manual and hydraulic tools to put together and align assemblies.
- Organized project components according to workflow.
Landscaper/Laborer
Grant Scapes LLC
Canton, GA
07.2014 - 12.2018
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Transported plants, turf and other materials to designated areas for installation.
- Cut grass in even lengths with power mowers or hand shears.
- Inspected property for signs of damage or infestation from pests or weeds.
- Installed water features such as fountains and sprinkler systems.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Built retaining walls using stones or bricks for stability purposes.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Assisted in building decks and patios to create outdoor living spaces.
- Cleaned up debris after completing jobsite tasks.
- Performed routine maintenance of irrigation systems including repairs when needed.
- Participated in snow removal services during winter months.
- Operated machinery such as bobcats or tractors when necessary.
- Used aerial lifts to reach higher elevations while performing trimming tasks.
- Repaired walkways with pavers or concrete blocks when needed.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Ensured proper disposal of all waste generated from job sites.
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Trimmed or edged around flower beds, walks, or walls.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Advised customers on plant, flower or shrubbery care.
- Built or maintained greenhouses, fences or benches,
Service/Food Service Worker
El Tapatio
Temple , GA
02.2014 - 05.2014
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Made meals in accordance with company standards and requirements.
- Filled and served various beverages for customers.
Night Auditor
Marriott residential inn
Alpharetta, GA
03.2013 - 12.2013
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reported any discrepancies immediately upon discovering them.
- Prepared detailed audit reports at the end of each shift.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Received payments from customers via cash or credit cards.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed nightly updates to hotel rates and individual room charges.
- Documented wake-up requests and set up automatic calls in system.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Assessed checklist on daily basis and planned shift accordingly.
- Coordinated with guest services and concierge team to meet guest needs.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Reviewed accounts and charges with guests during check out process.
- Verified customer credit to establish payment method for accommodations.
Set Helper/Seasonal Worker
The Noerr Programs
Atlanta , GA
03.2013 - 12.2013
Server
Taco Mac Cumberland
Atlanta , GA
03.2012 - 12.2012
Telesales Representative
Comcast Corporation
Alpharetta, GA
01.2011 - 10.2012
Business Development Representative
Bill Holt Chevrolet Of Canton
Canton , GA
01.2005 - 12.2011
In-Home Care Aide/House Cleaner
Lisa's Cleaning Services
Canton , GA
07.2004 - 01.2005
Manger/Cashier Team Lead
Taco bell/kfc
Summerville, GA
02.2004 - 07.2004
Outside Subscription Sales Representative
Cab Marketing
Canton, GA
01.2003 - 12.2003
- Developed and implemented outside sales strategies to increase customer base.
- Identified potential customers through cold-calling, networking, and referrals.
- Conducted presentations to promote products and services to prospective clients.
Education
Some College (No Degree) - Accounting And Business Management
Daytona State College
Daytona Beach, FLSkills
- Business Relationship Management
- Lead prospecting
- Contract negotiation and closing tactics
- Cold-calling
- Salesforce
- Relationship Building
- Consultative Sales
- Territory Development
- Sales
- B2B background
- Lead Generation
- Account Management
- Marketing
- Marketing support
- Product expertise
- Customer Relationship Management
- Account development
- Social Media Marketing
- Email campaigns
- Sales strategy
- Product Knowledge
- Market Research
- Web technologies and services
- Client acquisition
- Contract Negotiation
- Staff Training
- Account Reconciliation
- Project Management
- Sales proposal creation
- Lead Development
- Performance Tracking
Timeline
Receptionist/Rental Sales Associate/Front Desk Receptionist
Durhamtown Plantation Sport
03.2024 - 04.2024
Business Development Representative
Causeway Family of Dealerships
07.2023 - 02.2024
Movie Theater Attendant
Florida Studio Theatre
03.2023 - 06.2023
Business Development Representative
Sutherland Volkswagen
06.2021 - 02.2023
Cashier/ Customer Service/Food Service Worker
Georgia Peach pub
01.2021 - 06.2021
Factory Worker
Hire Dynamics
12.2018 - 11.2020
Landscaper/Laborer
Grant Scapes LLC
07.2014 - 12.2018
Service/Food Service Worker
El Tapatio
02.2014 - 05.2014
Night Auditor
Marriott residential inn
03.2013 - 12.2013
Set Helper/Seasonal Worker
The Noerr Programs
03.2013 - 12.2013
Server
Taco Mac Cumberland
03.2012 - 12.2012
Telesales Representative
Comcast Corporation
01.2011 - 10.2012
Business Development Representative
Bill Holt Chevrolet Of Canton
01.2005 - 12.2011
In-Home Care Aide/House Cleaner
Lisa's Cleaning Services
07.2004 - 01.2005
Manger/Cashier Team Lead
Taco bell/kfc
02.2004 - 07.2004
Outside Subscription Sales Representative
Cab Marketing
01.2003 - 12.2003
Some College (No Degree) - Accounting And Business Management
Daytona State College
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