Catrina Clarke
Brooklyn,USA
Summary
In-depth senior analyst with sound knowledge of various software. Expertise in client management, data analysis, data modeling and client relationship management. Several years of experience in industry.
Overview
14
14
years of professional experience
Work History
Sr. Analyst/Assistant Project Manager (Lead)
VERIZON
Brooklyn, USA
03.2019 - 12.2025
- Analyzed proposals and ECR forms for emergency Break & Fix and Infrastructure work on Verizon properties.
- Ensured proper document formatting prior to submission, expediting processing by funding and APO teams.
- Recorded project details in company's financial system, Tririga, for accurate tracking.
- Submitted change order requests to APO team based on field supervisor and project manager directives.
- Reviewed invoices with project manager approval before initiating goods receipt process.
- Processed goods receipt requests to APO team, attaching necessary invoices via Tririga.
- Tracked and documented all submitted projects and relevant information for the current year using Smartsheets.
- Coordinated communications between project managers and Purchasing team to facilitate collaboration.
Motor Transport Operator - Military Occupational Specialty 88M/Rank E5 Sergeant
UNITED STATES ARMY RESERVE
Fort Totten, USA
04.2016 - 08.2024
- Transported supplies to various Army locations with a focus on safety and efficiency.
- Secured and locked down all items within vehicles to ensure safe transport.
- Adhered to travel directions while adapting quickly to unforeseen circumstances.
- Participated in monthly battle assemblies to fulfill mission obligations as a soldier.
Field Technician/Outside Plant Technician/Lineman
VERIZON
Bayside, USA
10.2018 - 03.2019
- Dismantled and relocated aerial, underground, and building wire, cable, and associated equipment.
- Executed construction tasks, including digging holes, placing poles, and stringing wire between poles.
- Climbed poles and ladders to adjust and remove equipment as necessary.
- Operated power tools such as winches, chain saws, aerial lifts, and digger derricks.
- Worked outdoors in varying weather conditions while managing exposure to hazards.
- Utilized safety gear and adhered to National Electrical Safety codes and company safety protocols.
Case Manager
DEPARTMENT OF HOMELESS SERVICES
Brooklyn, USA
11.2016 - 10.2018
- Conducted initial needs assessment and promptly addressed critical requirements.
- Oriented clients on shelter programs, outlining requirements and potential consequences.
- Developed comprehensive case plans, identifying short-term and long-term goals for clients.
- Created timelines and measurement criteria for each goal in clients' independent living plans.
- Monitored goal progress during weekly sessions to ensure accountability.
- Evaluated and revised case plans as necessary, issuing written warnings for unmet progress.
- Empowered clients by involving them in planning and goal-setting processes.
- Referred clients to suitable resources for achieving their goals.
Customer Service Representative
PETRO HOME SERVICES/PETRO OIL
Maspeth, USA
03.2015 - 03.2016
- Managed inbound and outbound customer service calls to established client base.
- Provided professional consultations on pricing, service plans, and billing inquiries.
- Resolved issues effectively to enhance customer retention and satisfaction.
- Processed credit card payments via NCO payment system securely.
Customer Service Representative
MJHS (CENTRAL INTAKE, BUSINESS DEVELOPMENT)
Brooklyn, USA
04.2014 - 10.2014
- Facilitated communication between Home Care Planners and Social Work/Case Management department.
- Addressed complaints and grievances from social workers, case managers, patients, and customers.
- Took accurate messages and resolved issues, forwarding them to designated parties.
- Updated patient referral information in MISYS system and Excel, including demographics and care plans.
- Coordinated tasks with Data Management Coordinator for insurance verification processes.
- Verified registration of new physicians' license numbers and NPI numbers while checking for duplicates before entering into MISYS.
Team Assistant/Team Coordinator
MJHS (CENTRAL INTAKE, BUSINESS DEVELOPMENT)
Brooklyn, USA
06.2012 - 04.2014
- Coordinated Control Desk operations to enhance document control efficiency.
- Maintained accurate records and performed data entry for all homecare patients.
- Supported Business Supervisor and PSM in generating and analyzing reports.
- Retrieved and delivered physician orders while confirming receipt with staff.
- Logged and tracked physician orders, achieving over 70 percent monthly signatures.
Education
Bachelors' Degree - Business Administration - Management
Plaza College
Queens, NYAssociates' Degree - Office Technology
Plaza College
Queens, NYSkills
- Communication skills
- Typing speed 60 wpm
- PC proficiency
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Medical terminology
- Medical transcription
- MediSoft software
- Medical coding
- Internet research
- MISYS GroupWise
- Microsoft Outlook
- Payroll accounting
- Tririga software
- Smartsheets application
- Qlik software
- PeopleSoft system
Honors And Awards
Student, 03/06, 08/09, Plaza College, Queens, NY, Dean's List, Presidents List, Trustees List, Leadership in Marketing Certificate, GPA 3.88
Timeline
Sr. Analyst/Assistant Project Manager (Lead)
VERIZON
03.2019 - 12.2025
Field Technician/Outside Plant Technician/Lineman
VERIZON
10.2018 - 03.2019
Case Manager
DEPARTMENT OF HOMELESS SERVICES
11.2016 - 10.2018
Motor Transport Operator - Military Occupational Specialty 88M/Rank E5 Sergeant
UNITED STATES ARMY RESERVE
04.2016 - 08.2024
Customer Service Representative
PETRO HOME SERVICES/PETRO OIL
03.2015 - 03.2016
Customer Service Representative
MJHS (CENTRAL INTAKE, BUSINESS DEVELOPMENT)
04.2014 - 10.2014
Team Assistant/Team Coordinator
MJHS (CENTRAL INTAKE, BUSINESS DEVELOPMENT)
06.2012 - 04.2014
Bachelors' Degree - Business Administration - Management
Plaza College
Associates' Degree - Office Technology
Plaza College