Summary
Overview
Work History
Education
Skills
Websites
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Timeline
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Catrina Delk

Cortez,CO

Summary

Results-driven professional with extensive experience in customer service and team management. Demonstrated ability to enhance operational efficiency and resolve customer inquiries promptly, leading to improved satisfaction rates. Customer service professional equipped to lead and support teams effectively. Strong focus on collaboration and results, adaptable to changing needs. Skilled in conflict resolution, staff training, and performance management. Known for reliability, strong communication, and fostering positive work environment.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Shift Supervisor

Harvest Market
Fort Bragg, California
08.2021 - 10.2024
  • Supervised daily operations to ensure compliance with store policies.
  • Implemented safety protocols to promote a secure work environment.
  • Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
  • Managed inventory and stock replenishment activities for optimal supply levels.
  • Performed cash handling duties, including balancing registers and preparing bank deposits.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Completed opening and closing procedures to support smooth business operations.
  • Addressed issues during shifts proactively, maintaining operational efficiency.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Front End Manager

Lakeport Grocery Outlet
Lakeport, California
07.2012 - 07.2021
  • Oversaw daily operations for front-end staff and customer service functions.
  • Managed staffing schedules to ensure optimal coverage during peak hours.
  • Trained new employees on checkout procedures and customer interaction protocols.
  • Resolved customer complaints effectively to uphold satisfaction levels.
  • Collaborated with management on store promotions and layout adjustments.
  • Ensured compliance with safety and sanitation standards at checkout areas.
  • Conducted regular performance evaluations to identify areas for team improvement.
  • Cultivated strong customer relations and established effective service standards.

Education

Associate of Science - Health Administration Services

Colorado Technical University
01.2025 - 04.2026

Skills

  • Customer service
  • Team building
  • Project management
  • Conflict resolution
  • Inventory management
  • Safety compliance
  • Cash handling
  • Schedule management
  • Problem-solving
  • POS system operation
  • Time management
  • Multitasking and prioritization
  • Attention to detail
  • Punctual and reliable
  • Telephone skills

Bold Profile

https://bold.pro/my/catrina%2Ddelk/546r

Timeline

Associate of Science - Health Administration Services

Colorado Technical University
01.2025 - 04.2026

Shift Supervisor

Harvest Market
08.2021 - 10.2024

Front End Manager

Lakeport Grocery Outlet
07.2012 - 07.2021

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