Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Druga

Norton,OH

Summary

Reliable professional with experience in online grocery services and customer support. Known for attention to detail and effective complaint resolution, ready to contribute to improving service efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Online Grocery Associate

Walmart
Wadsworth, OH
02.2024 - 09.2024
  • Fill and dispense online orders.
  • Locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up.
  • Make appropriate product substitutions and consult with the customer as needed to ensure satisfaction.
  • Assisted customers with online grocery orders, ensuring accurate selections and timely fulfillment.

Service Associate

McDonald's
Kent, OH
07.2023 - 12.2023
  • Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Assisted in training new team members on operational procedures and service expectations.
  • Operated cash register efficiently, handling transactions accurately and efficiently.

Laborer

P L Landscaping
Franklin, OH
06.2018 - 05.2022
  • Assisted in planting, pruning, and maintaining various types of flora according to design specifications.
  • Utilized hand tools and equipment for site preparation and landscape enhancement tasks.
  • Loaded, unloaded, and moved material to and from storage and trucks.

Education

Bachelor of Arts - Criminology

Kent State University
Kent, OH
2026

Bachelor of Arts - Psychology

Kent State University
Kent, OH
2026

Skills

  • Dependability
  • Leadership
  • Customer engagement
  • Complaint resolution

Timeline

Online Grocery Associate

Walmart
02.2024 - 09.2024

Service Associate

McDonald's
07.2023 - 12.2023

Laborer

P L Landscaping
06.2018 - 05.2022

Bachelor of Arts - Criminology

Kent State University

Bachelor of Arts - Psychology

Kent State University