Catrina Druga
Norton,OH
Summary
Reliable professional with experience in online grocery services and customer support. Known for attention to detail and effective complaint resolution, ready to contribute to improving service efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
Wadsworth, OH
02.2024 - 09.2024
- Fill and dispense online orders.
- Locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up.
- Make appropriate product substitutions and consult with the customer as needed to ensure satisfaction.
- Assisted customers with online grocery orders, ensuring accurate selections and timely fulfillment.
Service Associate
McDonald's
Kent, OH
07.2023 - 12.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Assisted in training new team members on operational procedures and service expectations.
- Operated cash register efficiently, handling transactions accurately and efficiently.
Laborer
P L Landscaping
Franklin, OH
06.2018 - 05.2022
- Assisted in planting, pruning, and maintaining various types of flora according to design specifications.
- Utilized hand tools and equipment for site preparation and landscape enhancement tasks.
- Loaded, unloaded, and moved material to and from storage and trucks.
Education
Bachelor of Arts - Criminology
Kent State University
Kent, OH2026
Bachelor of Arts - Psychology
Kent State University
Kent, OH2026
Skills
- Dependability
- Leadership
- Customer engagement
- Complaint resolution
Timeline
Online Grocery Associate
Walmart
02.2024 - 09.2024
Service Associate
McDonald's
07.2023 - 12.2023
Laborer
P L Landscaping
06.2018 - 05.2022
Bachelor of Arts - Criminology
Kent State University
Bachelor of Arts - Psychology
Kent State University