Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CATRINA GALLEGOS

DOTHAN,AL

Summary

Compassionate Personal In-Home Caregiver offerin16+ years of hands-on experience assisting patients with day-to-day functions at home. Encouraging individual dedicated to creating positive environment to help patients thrive emotionally and physically. Skillful in assisting with bathing and grooming tasks and performing light housekeeping and meal preparation. Friendly and reliable key holder/cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude

Overview

24
24
years of professional experience

Work History

Head Key Holder

Dollar General Store
12.2019 - Current
  • Prioritized helping customers over completing other routine tasks in store.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Counted out cash drawers and balanced totals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Managed efficient cash register operations.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.

Personal Caregiver

Compasionate Care
02.2021 - 12.2021
  • Assisted patients with self-administered medications.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Scheduled daily and weekly care hours for client caseload.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Front Office Manager

A&b Uphostery
01.1999 - 10.2015
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created, prepared, and delivered reports to various departments.

Education

No Degree -

Enterprise High School
Enterprise, AL

Skills

  • Managing Inventory Stock
  • Customer Inquiries
  • Loss Prevention Goals Monitoring
  • Team Leadership
  • Multitasking Strengths
  • Managing Customer Needs
  • Superior Communication Skills
  • Time Management
  • Good Communication Skills
  • Safety Policies and Procedures
  • Till Counting
  • Team Player
  • POS Inventory System Operation
  • Spanish Speaking
  • Scheduling and Time-Tracking
  • Cash Handling and Reconciliation
  • Flexible Work Schedule
  • Records Organization
  • Managing Cash Register
  • POS Terminal Operation
  • Cash Counting
  • Mail Handling
  • Telephone Skills
  • Customer Service
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Organization and Efficiency
  • Bookkeeping
  • Hotel Accommodations
  • Hotel Room Cleaning
  • Front Desk Management
  • Room Assignments
  • Making Reservations
  • Active Listening
  • Childcare Settings
  • Guest Accommodations
  • Complex Problem-Solving
  • Customer Experience

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Personal Caregiver

Compasionate Care
02.2021 - 12.2021

Head Key Holder

Dollar General Store
12.2019 - Current

Front Office Manager

A&b Uphostery
01.1999 - 10.2015

No Degree -

Enterprise High School

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CATRINA GALLEGOS