Catrina Hodgkinson

Driven Franchise owner with experience as primary point of escalation for high-level client questions, needs, wants and complaints for JetBlue as well as Legends Boxing. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Business Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Enthusiastic Coach/Trainer with expertise in health and fitness. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

A few things that JetBlue customers are saying...

Congratulations, Catrina! Some of your customers thinks you're amazing and shared the following compliments for you!

• "Hello JetBlue. Catrina was kind, courteous, and patient. Went out of her way to help me. Compassionate. Her manner was beyond excellent and I trust that JB has her training other staffers who deal directly with customers. Infinite gratitude, Catrina and Jet Blue"
  
• "Catrina exceeded my expectations for rectifying a terrible experience my wife and I had two days ago trying to fly to our children. She is a great listener and should be commended for her customer service excellence. She renewed my faith in Jet Blue as a passenger first airline." -Arnold S.

• “When I tell you this woman just changed my life! Never have I met anyone so kind ever. I really appreciate and respect how she treated me on the phone, how she catered to every single one of my needs and went above and beyond in assisting me. I literally cried on the phone with tears of joy just thinking God that I was blessed with someone like her to help me. I spoke to a woman prior to her name Jennifer and I've never felt so disrespected or degraded in my life. When I got onto the phone with Catrina it was like a night and day experience for me. She spoke to me with such respect, such care and strangely enough a lot of love and I really appreciate that! I pray that you guys recognize Catrina as someone that your company NEEDS MORE OF - someone that your company wants to have on its team! She is the reason why JetBlue is great so I want to personally say THANK YOU FOR ALL THAT YOU DO! -Claire D

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• “Catrina was caring, efficient, and supportive. While I had to cancel a much-wanted flight to visit family, Catrina was sympathetic and clear in explaining what was being returned and when. She helped me feel better about cancelling and encouraged me that I will fly JetBlue again soon!” – Anne O.

• "Catrina was the most helpful agent I've spoken to at JetBlue. I am an Emotional Intelligence Management Coach and she embodies the essence of understanding, empathy, self-awareness, and she deserves a raise and should be used to teach other phone agents. -Jason G.

• "I have been a loyal client of JetBlue for many years but have never felt compelled to send a compliment about any crew member until today. Catrina is a gem. Understanding, patient and cooperative, she sought out ways to solve my issue. Amid the negative press JetBlue has received, as well as my own frustration with the unplanned changes to my itinerary and troubles with the website, Catrina has single-handedly restored my faith in JetBlue. Top notch customer service is what keeps customers loyal, even during the rough patches. That's what Catrina provided today; top notch customer service." -Miguel F.

• Today I was speaking with, Catrina and would like you to know that she was outstanding in her service in every way. My request was complex and not at all usual. It involved a third party. She took the time to really listen and understand what I was saying without me having to repeat myself. She thoroughly checked into the matter and spoke with other knowledgeable managers then gave me a clear response. She inquired about my True Blue account which led to consolidating my profiles which will be helpful for the future. She gave me advice about bookings. She did this with a truly sincere caring attitude. She made me feel that my problem was important to resolve. Having had several businesses I have always believed that the values of a company must be enlivened by every person in the organization. In that vein, your employee reflects the highest ideals of Jet Blue. -Nadine S.

Dave Taylor

cell 801-358-8547

Christy Tallon

cell 801-706-7399