Summary
Overview
Work History
Education
Skills
Timeline
Generic
CATRINA HOLLIDAY

CATRINA HOLLIDAY

Detroit,MI

Summary

Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable [Job Title] skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Food and Beverage Attendant

Portillos
11.2021 - 02.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
  • Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

RSA (RENTAL SALES ASSOCIATE)

AVISBUDGET CAR RENTALS
03.2018 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

GED -

SOUTH BEND ADULT EDUCATION
South Bend, IN

Skills

  • Ingredient Preparation
  • Portioning
  • Staff Leadership
  • Portion Control
  • Food Production
  • Inventory Management
  • Food safety knowledge
  • Guest Services
  • Kitchen Support
  • Order Management
  • Food presentation
  • Beverage Preparation
  • Sanitation Standards
  • Order Accuracy
  • Allergy awareness
  • Staff Supervision

Timeline

Food and Beverage Attendant

Portillos
11.2021 - 02.2023

RSA (RENTAL SALES ASSOCIATE)

AVISBUDGET CAR RENTALS
03.2018 - 03.2020

GED -

SOUTH BEND ADULT EDUCATION

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CATRINA HOLLIDAY