Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Holmes

Flagstaff,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

25
25
years of professional experience

Work History

Manufacturing Operator

W L Gore
01.2019 - Current
  • Operated machining equipment safely with team of operators.
  • Accurately enter data into tracking system
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Provided timely feedback to management regarding potential bottlenecks within production process, facilitating prompt resolution and minimizing disruptions.
  • Complied with company and OSHA safety rules and regulations.
  • Model and promote Gore Culture
  • Ensure we build high quality products.

Manufacture Operator

Total Presence Management
01.2019 - 05.2019
  • Operated machining equipment safely with team of operators.
  • Accurately enter data into tracking system
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Provided timely feedback to management regarding potential bottlenecks within production process, facilitating prompt resolution and minimizing disruptions.
  • Complied with company and OSHA safety rules and regulations.
  • Model and promote Gore Culture
  • Ensure we build high quality products.

Front Office Receptionist

North Country Healthcare
05.2017 - 01.2019
  • Maintained high level of professionalism while addressing guest inquiries and resolving complaints.
  • Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for front office department.
  • Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
  • Trained new front office employees on established procedures, customer service skills, and property management systems usage.
  • Streamlined communication between departments for enhanced operational efficiency and guest experience.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Representative Lead

Unisource Energy Services
03.2006 - 06.2015
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
  • Led weekly meetings to review progress towards goals, share updates, and address any concerns or challenges faced by team.
  • Implemented new training programs for better team performance and improved service quality.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Manufacture Operator

W L GORE
08.2006 - 10.2007
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Model and promote Gore Culture
  • Ensure we build high quality products.

Customer Service Rep/Member Representative

PSCU Financial Services
04.1999 - 03.2003
  • .Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
  • Spearheaded initiatives aimed at improving internal processes, enhancing overall member experience.
  • Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
  • Exceeded individual performance metrics regularly while also contributing significantly towards team's goals achievement.
  • Collaborated with team members to achieve monthly sales targets, contributing to overall company success.
  • Spearheaded initiatives aimed at improving internal processes, enhancing overall member experience.

Education

Bachelor of Science - Health Administration

College America - Flagstaff
Flagstaff, AZ
06.2016

Associate of Applied Science - Business Automation

Career Com School of Business
Jacksonville, Fla
06.1993

Skills

  • Problem-Solving
  • Customer Satisfaction
  • Teamwork and Collaboration
  • Effective Communication
  • Data Entry
  • Efficient multitasking
  • Customer Service
  • Customer Support
  • Strong Work Ethic
  • Teamwork and Communication
  • Active Listening
  • Critical Thinking

Timeline

Manufacturing Operator

W L Gore
01.2019 - Current

Manufacture Operator

Total Presence Management
01.2019 - 05.2019

Front Office Receptionist

North Country Healthcare
05.2017 - 01.2019

Manufacture Operator

W L GORE
08.2006 - 10.2007

Customer Service Representative Lead

Unisource Energy Services
03.2006 - 06.2015

Customer Service Rep/Member Representative

PSCU Financial Services
04.1999 - 03.2003

Bachelor of Science - Health Administration

College America - Flagstaff

Associate of Applied Science - Business Automation

Career Com School of Business

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Catrina Holmes