Catrina Irvin

• Promoted access to healthcare services for underprivileged populations through community outreach efforts.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Fluency in EHR software, specifically athenaOne.
• Transported or accompanied patients to scheduled health appointments or referral sites.
• Monitored and scheduled jail-release patients for their Medically Assisted Treatment (MAT) appointments; transported patients from Kitsap County Jail to their PCHS appointments.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Confirmed appointments, communicated with patients, and updated patient records.
• Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Searched resident belongings prior to and during stays.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Charted on each patient daily.
• Administered patient medications and tracked dosages.
• Maintained patient records, documenting changes in patient condition.
• Monitored patient behavior and immediately reported changes to supervising physician.
• Supported patient confidentiality in accordance with HIPAA regulations.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
• Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
• Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.

Serve as the first point of contact for families, visitors, and staff, creating a warm and welcoming environment.

Manage phone calls, emails, and in-person inquiries, providing accurate information and directing communications as needed.

Maintain daily attendance records, sign-in/sign-out sheets, and update child enrollment files.

Coordinate scheduling for parent-teacher meetings, tours, and other center activities.

Assist with documentation related to licensing, immunizations, and emergency contact updates.

Ensure front desk and common areas are organized, clean, and child-safe at all times.

Support communication between staff and parents, including daily reports, reminders, and event notifications.

Uphold confidentiality and comply with all childcare licensing regulations and center policies.

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Supported office staff and operational requirements with administrative tasks.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Enhanced team collaboration by organizing regular staff meetings to address office needs.
• Enhanced patient experience by maintaining clean, organized reception area.
• Improved workflow efficiency, organizing back-office supplies and equipment.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Enhanced patient understanding by providing clear explanations of treatment procedures.
• Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
• Optimized appointment scheduling to maximize doctor availability.
• Reduced administrative errors by consistently verifying insurance information.
• Managed patient appointments efficiently, reducing wait times significantly.
• Supported positive patient experience by offering assistance with filling out health forms.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Enhanced office efficiency by implementing new filing system for patient records.
• Improved patient follow-up, reducing missed appointments through effective reminder calls.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.