Catrina Irvin
Poulsbo,WA
Summary
Dynamic and detail-oriented professional with a proven track record at Peninsula Community Health Services, enhancing access to healthcare and improving community well-being. Excelled in EHR software fluency and cultural competency, significantly boosting patient satisfaction and staff productivity. Demonstrates exceptional interpersonal communication and organizational skills, fostering strong community and team connections.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
Kitsap Mental Health Services
07.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Community Health Worker
Peninsula Community Health Services
07.2017 - 07.2024
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Fluency in EHR software, specifically athenaOne.
- Transported or accompanied patients to scheduled health appointments or referral sites.
- Monitored and scheduled jail-release patients for their Medically Assisted Treatment (MAT) appointments; transported patients from Kitsap County Jail to their PCHS appointments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Confirmed appointments, communicated with patients, and updated patient records.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Room Attendant
Suquamish Clearwater Casino Resort
03.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
Patient Service Agent
Peninsula Community Health Services
07.2017 - 07.2024
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Medical Receptionist
Peninsula Community Health Services
07.2017 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Peninsula Community Health Services
Bremerton, Washington
06.2014 - 09.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported positive patient experience by offering assistance with filling out health forms.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced office efficiency by implementing new filing system for patient records.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
No Degree - Medical Assisting
Everest College
Bremerton, WA2014
High School Diploma -
Bremerton High School
Bremerton, WA06.2006
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Organized and Detail-Oriented: Proven ability to manage multiple tasks efficiently while maintaining high standards of quality
- Schedule Management: Over 10 years of scheduling experience at Peninsula Community Health Services, optimizing schedules to ensure timely service delivery
- Managing Time Effectively to Meet Deadlines: Demonstrated ability to prioritize tasks and manage time efficiently to achieve operational goals
- HIPAA Compliance: In-depth knowledge of privacy regulations and commitment to maintaining confidentiality in all interactions
- Cultural Competency: Proficient in engaging diverse populations and addressing unique community needs
- Community-based Resources: Strong network of local health and social services, facilitating seamless referrals
- Community Outreach: Experience in developing and implementing programs that promote health education and access
- CPR and First Aid Certified: Trained in emergency response and patient care
- New Hire Training: Effective in onboarding and mentoring new staff members, fostering a collaborative work environment
- Planning and Coordination: Excellent project management skills, coordinating health initiatives and community events
- Interpersonal Communication: Strong verbal and written communication skills, enhancing client and team relationships
- EHR Software Fluency: Proficient in various electronic health record systems for documentation and data management
- Coaching and Development: Passionate about professional development, providing ongoing support to team members
Timeline
Behavioral Health Technician
Kitsap Mental Health Services
07.2024 - Current
Room Attendant
Suquamish Clearwater Casino Resort
03.2023 - Current
Community Health Worker
Peninsula Community Health Services
07.2017 - 07.2024
Patient Service Agent
Peninsula Community Health Services
07.2017 - 07.2024
Medical Receptionist
Peninsula Community Health Services
07.2017 - 07.2024
Medical Receptionist
Peninsula Community Health Services
06.2014 - 09.2016
No Degree - Medical Assisting
Everest College
High School Diploma -
Bremerton High School
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