Catrina LaCroix
Bonsall,CA
Summary
Experienced in Geriatrics on many levels collectively for over 8 years. Beginning as a Resident Care Assistant, Dietary Aide, Medication Tech, and Lead Concierge and returned as a member of management as Activities Director in 2022. Compassion as a Director qualified to create environments where both residents and staff members thrive. Enthusiastic professional with background managing budgets, maintaining staff of highly effective employees and communicating with all types of personalities. Being passionate about the elderly has enabled me with experience in the implementation of a successful Activities Program at both previous and current place of employment. The importance of providing a secure, nurturing, enhancing, & positive environment for the elderly with dementia is challenging and exciting. Communication skills and Integrity are keys to an effective and efficient memory care unit. It requires a lot of practice, patience, and a strong desire to create a happy and consistent team. I hope to have the opportunity to share my skills and assist with the growth of your organization, while growing my skill set, as the Memory Care Director.
Overview
21
21
years of professional experience
Work History
Resident Engagement Coordinator
Brookdale Senior Living Facility
08.2023 - Current
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Established and maintained systems that safely met residents' needs.
- Planned "Person centered" resident activities and celebrations.
- Continually maintained and improved the company's reputation and positive image in the community and with residents and families.
- Achieved high resident and staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive environment.
- Routinely collaborated with department managers to correct problems and improve services.
- Investigated, provided and submitted information to Executive Director or Health and Wellness Director about special incidents, events and complaints.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Attended monthly resident case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Certified that equipment and supplies were properly maintained and stored for quality resident programs and safety.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Participated in facility surveys and inspections made by authorized governmental agencies.
Activities Director
Sunny Rose Glen
02.2022 - 08.2023
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Improved staff efficiency by providing comprehensive training on activity planning, documentation, and safety protocols.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
- Evaluated supplies and requested purchases to meet activity plans.
- Documented preferences and helped develop relevant activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Assistant Store Manager
Ross Dress For Less
06.2017 - 02.2022
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Caregiver
IHSS - In Home Supportive Services
03.2020 - 11.2021
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans, resulting in tailored support and improved wellbeing.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Jewelry Sales Associate
Marine Corps Exchange
01.2015 - 05.2017
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
RCA/Dietary Aide/Med Tech/Lead Concierge
Emeritus Senior Living
11.2011 - 01.2015
- Developed strong relationships with family members, providing regular updates to management on resident progress and addressing concerns as needed.
- Enhanced resident satisfaction by providing compassionate and attentive care.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
- Facilitated social interactions among residents through engaging group activities.
- Contributed to efficient facility operations by maintaining accurate records of resident information and care provided.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policies and procedures.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Elevated quality of life for residents by coordinating recreational activities tailored to their interests and abilities.
- Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
- Supported residents during meal times, assisting with feeding and promoting proper nutrition.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
Owner/Operator
CDC In-home Childcare Provide
03.2009 - 05.2011
- Caring for up to 7 children at one given time, and occasionally working with children with physical or developmental limitations
- Thinking Creatively- Developing, designing and creating new applications, ideas, relationships, systems or procedures to establish a successful child care home.
- Daily, weekly & monthly activity, nutrition and development planning.
- Assessing clients eligibility for, and working with the Navy CYP for reduced priced care
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maintain a full program at all times, with a waitlist
- Attend monthly continued education classes through the CDC/CYP programs facility
Supervisor
Navy Exchange/Mini Mart
09.2003 - 01.2009
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with store manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Education
GED -
Olympic College
Bremerton, WA03.2005
Child Development Home Certification
Child Development Homes /CYP
Bremerton, WA03.2009
Medication Technician Certification
Emeritus
Camarillo, CA07.2013
Skills
- 5 years Collectively Working With Dementia
- Interpersonal Communication Skills
- Decision Making-Problem Solving
- Budgeting Skills
- Maintaining and Purchasing Supplies
- Scheduling
- Team Building-Improving Strong Culture
- Recruiting, Hiring, & Termination
- Promotes positive behavior
- Effective staff coach
- Computer Skills
- OSHA Compliance & Safety
Timeline
Resident Engagement Coordinator
Brookdale Senior Living Facility
08.2023 - Current
Activities Director
Sunny Rose Glen
02.2022 - 08.2023
Caregiver
IHSS - In Home Supportive Services
03.2020 - 11.2021
Assistant Store Manager
Ross Dress For Less
06.2017 - 02.2022
Jewelry Sales Associate
Marine Corps Exchange
01.2015 - 05.2017
RCA/Dietary Aide/Med Tech/Lead Concierge
Emeritus Senior Living
11.2011 - 01.2015
Owner/Operator
CDC In-home Childcare Provide
03.2009 - 05.2011
Supervisor
Navy Exchange/Mini Mart
09.2003 - 01.2009
GED -
Olympic College
Child Development Home Certification
Child Development Homes /CYP
Medication Technician Certification
Emeritus
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