Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Landa

Modesto,CA

Summary

To secure a Clerical/Customer Service position Accomplished Billing Specialist with a proven track record at Vituity, adept in insurance verification and claims processing, showcasing exceptional customer service and problem-solving skills. Demonstrated ability to enhance billing accuracy and efficiency, contributing to a significant reduction in financial discrepancies. Highly reliable and dedicated, with a knack for mastering new challenges and improving operational workflows.

Overview

13
13
years of professional experience

Work History

Billing Specialist

Vituity
10.2017 - Current
  • Interfaces with AS400 hospital portals, Lynx, Laserfishe and Ingenious Med to ensure charts are complete
  • Running Molers and Insurance Eligibilities
  • Responsible for billing insurance claims in a timely and accurate manner
  • Complete various functions relating to WIP, and coding
  • Determines and assigns financial classification (mini-coding)
  • Performs data entry
  • Re-processes denied claims and appeals underpaid claims
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated monthly billing and posting reports for management review.

Receptionist

Western Dental
05.2015 - 10.2017
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to company Policies
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Clerical (Temp)

Commodity Supplement Food Program
05.2015 - 11.2015
  • Check in and sign up clients applying for programs
  • Answer phones, direct callers to appropriate staff and/or answer questions
  • Multiple phone line direct to staff
  • Alphabetic filing and inventory
  • Maintain clean and organized office
  • Contributed to a positive clinic environment by exhibiting excellent interpersonal skills with patients, families, and coworkers.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Assisted with onboarding of new employees.

Sales Associate

Charlotte Russe
05.2015 - 10.2015
  • Greet customers entering establishments
  • Answer customers’ questions, and provide information on procedures or policies
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desire
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Swing Manager

McDonald’s
05.2011 - 04.2015
  • Assisted customers provided information and resolved their complaints
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
  • Calculated total payments received during a time period, and reconciled this with total sales
  • Established standards for personnel performance and customer service
  • Supervised others and provided on-the-job- training
  • Reviewed work procedures and operational problems determined ways to improve service, performance, or safety
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Office Assistant

Central Valley Hospital
10.2014 - 12.2014
  • Answered telephones, directed calls, and took messages
  • Maintained and updated filing, inventory, mailing, and database systems, either manually computer
  • Compiled, copied, sorted, and file records of office activities, business transactions, and other activities
  • Computed, recorded, and proofread dates and other information, such as records or reports
  • Reviewed files, records, and other documents obtained information to responded to requests
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Education

Diploma -

Central Valley High School

Bachelor Degree - Business

Brandman University

AS Degree - Business

Heald College
01.2014

Skills

  • Management Experience
  • Customer Service
  • Self-Motivated
  • Energetic
  • Reliable
  • Work Under Pressure
  • Proficient in Microsoft Office
  • Conduct Safety Classes
  • Flexible
  • Open to New Challenges
  • Dependable
  • Professional Image
  • Scheduling
  • Dedicated
  • Quick Learner
  • Time-Management
  • Receptionist Experience
  • Excellent Phone Voice
  • Keeping Records
  • Filing
  • Sorting
  • Knowledgeable of Confidentiality Laws
  • Billing systems and software
  • Insurance Verification
  • Claims Processing
  • Data entry proficiency
  • HIPAA Compliance
  • Medical Billing Expertise
  • Patient account management
  • Records organization and review
  • Monthly billing management
  • Insurance confirmation
  • Statement processing
  • Billing cycle management
  • Medical billing and collections
  • Billing Data Verification
  • Payment Transactions

Timeline

Billing Specialist

Vituity
10.2017 - Current

Receptionist

Western Dental
05.2015 - 10.2017

Clerical (Temp)

Commodity Supplement Food Program
05.2015 - 11.2015

Sales Associate

Charlotte Russe
05.2015 - 10.2015

Office Assistant

Central Valley Hospital
10.2014 - 12.2014

Swing Manager

McDonald’s
05.2011 - 04.2015

AS Degree - Business

Heald College

Diploma -

Central Valley High School

Bachelor Degree - Business

Brandman University

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Catrina Landa