Catrina Marinez

23872 W Grove St ,AZ

Summary

Accomplished Procedure and Patient Care Coordinator at The Pain Center of Arizona, adept in scheduling coordination and critical thinking. Spearheaded audits reducing procedural errors, significantly enhancing team performance and patient care. Expert in managing sensitive information and streamlining communication, ensuring high levels of patient satisfaction and privacy compliance.

Overview

years of professional experience

Work History

Procedure Coordinator

The Pain Center of Arizona

09.2007 - 02.2025

Reduced procedural errors by conducting thorough audits and providing detailed feedback to staff members.
Collaborated with management to set performance benchmarks for Procedure Coordinators, driving continual improvement among team members.
Developed training materials and conducted training sessions to enhance team knowledge and skills in procedure coordination.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Followed up with patients to reschedule missed appointments.
Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Answered phone calls and messages for The Pain Center of Arizona medical facility, scheduling appointments, and handling patient inquiries.
Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Patient Care Cooridinator

The Pain Center of Arizona

11.2021 - 07.2024

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Education

No Degree -

Glendal Community Colledge

Glendale, AZ

High School Diploma -

Independence High School

Glendale, AZ

06-1987

Skills

Scheduling coordination
Critical thinking skills

Documentation management
Patient care coordination

Languages

English

Full Professional

Interests

I enjoy cooking, crafts and Camping

Accomplishments

Supervised team of 11 staff members.
Documented and resolved Patient escalation which led to positive resolution for patient .