Catrina Mason Burress
Lansing,IL
Summary
As a patient-focused Patient Service Rep/Surgery Scheduler with 20+ years of experience in health care field with a passion for learning I am looking to grow professionally within a dynamic healthcare environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Advocate South Suburban Hospital
05.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated surgical team schedules for seamless procedure planning and execution.
PSR/Surgery Scheduler – Plastic Surgery Dept
Advocate Christ Medical Center
03.2022 - 05.2023
- Responsible for the maintenance of an efficient and effective surgery schedule
- Assumes responsibility for the surgery schedule, arranges schedule with surgeon’s offices for maximum efficiency.
- Maintains and coordinates effective correction plans to resolve issues with a focus on schedule efficiency and accuracy and physician satisfaction
- Responsible for optimal utilization of the surgical schedule, initiating change as necessary.
- Obtains pertinent patient information through appropriate channels necessary for case preparation and appropriate scheduling.
- Maintains effective rapport and communication with all surgeons regarding case order and time, cancellations and substitutions, via phone or personal communication.
- Coordinates the use of all information systems to ensure that data entry is accurate.
- Coordinates case assignment for all surgical assistants.
- Seeks assistance from OR Leadership and Anesthesia concerning unplanned requests for additional coverage
Surgery Scheduler
Northwestern Hospital
01.2021 - 05.2022
- Responsible for scheduling all outpatient and inpatient surgeries for providers as assigned. Requires knowledge of hospital surgery systems, schedules and patient preparation requirements.
- Pre-authorize surgery with insurance companies with required. Also, may give patient apt codes of proposed surgery to enable patients to check with their insurance company for their coverage.
- Arrange pre-operative clearance with primary care providers as well as any additional pre-operative testing requested by the provider.
- Makes additions or correction to providers surgery schedules, as patients are added or cancelled. Final surgery schedule is faxed to appropriate facility the day prior to surgery. Any additional revision is faxed as needed. A copy of the provider’s schedule is given to the clinical staff, so they are informed of patients having surgery and can make appropriate post op calls the day after surgery.
- Review/updates appointment schedules, organized workflow, and informs provider regarding delay /status changes.
Referral / Team Lead
Jencare Medical Center
09.2016 - 01.2021
- Prioritizes HPP patient in Primary Care Physicians panel, stats, expedites. Schedule patients oversees the coordination and administration of Referral office activities. Include Specialty Scheduling, STAT and ASAP, Routine Imaging and Routine Referrals.
- Deal with any changes and issues as they arise, and to make changes where necessary to ensure that all duties are met.
- Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible
- Follow up on outstanding issues and resolve them promptly
- Provide feedback and suggestions regarding improvements to company processes and systems
- Attend meetings and other events as required
- Resolve complaints from customers and provide solutions to their queries
- Adhere to company policies and procedures
- Hire, train and motivate staff appropriately
- Schedule work and ensure timely and accurate referral activities.
- Trains and provide supply support to less experience team members. Respond to and resolves escalated issues.
Team Lead PSR/Biller
Walgreens Home Care
09.2008 - 09.2016
- Set or attend meetings to client for reconciliation purposes of disputed accounts, invoice processing and other related to billing transaction.
- Monitor implementation of policies and procedures related to billing.
- Review and approve customer adjustment.
- Ensure proper coordination with other Departments to ascertain proper delivery of billing.
- Plan, establish and supervise strategic actions for Billing accuracy and efficiency.
- Provide revenue for periodic review.
- Monitor and evaluate staff performance and maintain harmonious relationship among the staff.
- Attend to proposed resolution to customer complaint forwarded by team leaders.
- Review and analyze various reports on billing performance and revenue adjustments.
- Provide periodic reports and presentations to superior.
- Review and establish or recommend changes to policies and procedures as a result of change in priorities or requirements.
- Assist in training of new team members and may provide input to the employees’ performance evaluations.
Education
No Degree - Biblical Studies
Colorado Christian University
Denver, CO08-2025
High School Diploma -
DUNBAR VOCATIONAL HIGH SCHOOL
Chicago, IL06-1988
Skills
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
- Insurance verification
- Patient coordination
- Payment collection
- Verifying insurance
- Patient scheduling
- Scheduling tests and procedure
- Organization and time management
- Medical terminology
- Customer service
- Epic systems
Certification
- Certified Medical Assistant
- CPR certified through American Heart Association
Timeline
Surgery Scheduler
Advocate South Suburban Hospital
05.2023 - Current
PSR/Surgery Scheduler – Plastic Surgery Dept
Advocate Christ Medical Center
03.2022 - 05.2023
Surgery Scheduler
Northwestern Hospital
01.2021 - 05.2022
Referral / Team Lead
Jencare Medical Center
09.2016 - 01.2021
Team Lead PSR/Biller
Walgreens Home Care
09.2008 - 09.2016
No Degree - Biblical Studies
Colorado Christian University
High School Diploma -
DUNBAR VOCATIONAL HIGH SCHOOL
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