Catrina Ortiz
Smyrna,DE
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
9
9
years of professional experience
Work History
Clinical Coordinator RN in Neurosurgical ICU
Bayhealth Kent General Hospital
Dover, DE
12.2023 - Current
- Coordinated patient care activities across multidisciplinary teams to enhance collaboration and improve outcomes.
- Developed and implemented nursing protocols to streamline workflows and ensure compliance with regulatory standards.
- Mentored nursing staff on best practices, fostering professional growth and enhancing team performance.
- Analyzed patient care metrics to identify trends, driving quality improvements in clinical services.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Implemented staff scheduling strategies, enhancing coverage and reducing overtime costs.
- Supervised nursing staff, ensuring adherence to best practices and hospital policies.
Registered Nurse, Neurosurgical ICU
Bayhealth
06.2021 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Certified Nursing Assistant
Bayhealth - Neuro ICU
08.2017 - Current
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained client medical history, including medication information, symptoms and allergies.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Cared for average of 7-14 patients per 12 hours in ICU setting, delivering high-quality, efficient support to meet all needs.
- Cared for neurosurgical patients.
Education
Bachelor of Science - Nursing Science
Delaware Technical Community College
DE12.2024
Associate of Science - Nursing
Delaware Technical Community College
Dover, DE05.2021
Licensed Practical Nurse -
Delaware Technical Community College
Dover, DE12.2017
Skills
- Responding to emergencies
- Patient-focused care
- Patient Management
- Infection Control and Aseptic Procedures
- Compassionate caregiver
- Neuro patient care
- Mechanical Ventilators
- Sedation and ICU drip management
- Critical Care Nursing
- CRRT
Timeline
Clinical Coordinator RN in Neurosurgical ICU
Bayhealth Kent General Hospital
12.2023 - Current
Registered Nurse, Neurosurgical ICU
Bayhealth
06.2021 - Current
Certified Nursing Assistant
Bayhealth - Neuro ICU
08.2017 - Current
Bachelor of Science - Nursing Science
Delaware Technical Community College
Associate of Science - Nursing
Delaware Technical Community College
Licensed Practical Nurse -
Delaware Technical Community College