Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catrina Place

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Assistant Manager/Lead Casher

Shin-Dig
06.2023 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Managed inventory, including ordering and restocking supplies
  • Maintained a clean and organized work area, ensuring compliance with health and safety standards
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed established procedures to enter and process data correctly.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Bartender Shift Manager

Little Woodrow's
11.2020 - 06.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.

OWNER/Operator

Lavish Hair Lounge
04.2018 - 09.2023


  • Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
  • Facilitated smooth studio operations by managing scheduling conflicts, booking appointments, and keeping detailed records of all transactions.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.

Education

COSMETOLOGY - HAIR

Bellus Academy
El Cajon, Ca
02.2015

HIGH SCHOOL DIPLOMA - undefined

Granite Hills Highschool
El Cajon, Ca
01.2009

Skills

  • Organizational Skills and Multitasking
  • Maintaining Inventories and Supplies
  • Data entry
  • Client Account Management
  • Adaptability and Flexibility
  • Efficient Time Management
  • Administrative and Record Keeping
  • Interpersonal Communication
  • Customer Service-oriented
  • Problem-Solving Abilities

Timeline

Assistant Manager/Lead Casher

Shin-Dig
06.2023 - Current

Bartender Shift Manager

Little Woodrow's
11.2020 - 06.2023

OWNER/Operator

Lavish Hair Lounge
04.2018 - 09.2023

HIGH SCHOOL DIPLOMA - undefined

Granite Hills Highschool

COSMETOLOGY - HAIR

Bellus Academy

Similar Profiles

CREATE PROFILE
Catrina Place