Catrina Porter
CHICAGO,United States
Summary
Experienced Housing Specialist with over 10 years of experience. Enthusiastic and motivated to learn, contribute to team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housing Specialist
Nan McKay
10.2021 - Current
- Educate participants and vendors about Housing Choice Voucher program and procedures.
- Review interim reexaminations and rental increase inquires.
- Streamlined processes, improving client experience and reducing processing time from 60 days to 7-10 days.
- Detailed program operations and participant activities with comprehensive recordkeeping using PMS.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures according to HUD regulations, Fair Housing, the City of Chicago and CHA Administrative Plan.
Assistant Property Manager
ABC Turnkey Properties
11.2020 - 09.2021
- Compiled and scheduled maintenance repair requests for 180 scattered rental properties.
- Escalated major issues to property manager for immediate remediation.
- Kept accurate records of all tenant correspondence and maintenance activity using PMS.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick maintenance issue resolution.
- Handled tenant complaints promptly and appropriately, calling in necessary vendors and other support services as needed.
Underwriting Specialist
Pangea Real Estate
09.2015 - 01.2020
- Performed functions related to processing rental applications.
- Verified required documents, checked background, calculated income, used third party systems and CRM to determine eligibility.
- Achieved and exceeded team quality and performance standards by completed validation and quality goals higher than 95%
Property Manager
Senior Lifestyle Corporation
05.2012 - 06.2013
- Maintained property appearance by coordinating regular maintenance, major repairs and capital improvement projects.
- Minimized vacancy periods by collaborating with management on improvements to marketing initiatives and tenant outreach programs.
- Managed administrative, maintenance, janitorial and housekeeping staff.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with management and resident statutes for high-rise building with approximately 100 units.
- Introduced prospective tenants to units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking for each applicant.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Handled tenant complaints promptly and appropriately, calling support services as needed.
Assistant Property Manager
Terre Haute Housing Authority
05.2010 - 05.2012
- Followed up on delinquent tenants and coordinated collection procedures for 300 scattered site properties.
- Completed final move-out walk-throughs with tenants to identify required repairs
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Coordinated with janitorial and staff on maintenance and upkeep
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Escalated major issues to property manager for immediate remediation
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
Education
MBA - Management
University of Illinois At Chicago
Chicago, IL05.2024
Bachelor of Science - Exercise Science
Indiana State University
Terre Haute, IN12.2003
Skills
- Program and Eligibility Requirements
- Applicant Engagement
- Application Processes
- Case File Management
- Data Collection and Entry
- Prepare Reports
- Program Coordination and Execution
- Income Verification
- Microsoft Office
- Yardi
Certification
- Certified Housing Choice Voucher Specialist
Timeline
Housing Specialist
Nan McKay
10.2021 - Current
Assistant Property Manager
ABC Turnkey Properties
11.2020 - 09.2021
Underwriting Specialist
Pangea Real Estate
09.2015 - 01.2020
Property Manager
Senior Lifestyle Corporation
05.2012 - 06.2013
Assistant Property Manager
Terre Haute Housing Authority
05.2010 - 05.2012
MBA - Management
University of Illinois At Chicago
Bachelor of Science - Exercise Science
Indiana State University
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