Catrina Sanders
Hannibal,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Organized and efficient Executive Assistant with 3 years of experience supporting top-tier executives in finance, sales and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Medical Records Director/Executive Assistant to the Chief Executive Officer
HRW Companies
Hannibal, MO
11.2023 - 06.2024
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Liaised with nursing staff to discuss medical records and budget issues.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Cultivated strong relationships with other departments to facilitate timely exchange of vital health information for optimal patient care outcomes.
- Facilitated interdepartmental cooperation, fostering a collaborative environment to improve overall hospital operations.
- Collaborated with IT personnel to address technical issues impacting the performance and reliability of the EHR system, minimizing downtime and productivity loss.
- Spearheaded initiatives aimed at improving data accuracy, leading to more informed clinical decision-making processes among healthcare providers.
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Overhauled departmental policies to reflect current industry best practices and regulatory standards.
- Balanced budgetary constraints while maintaining high-quality services through strategic resource allocation decisions within the Medical Records Department.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
- Championed patient advocacy initiatives by ensuring accurate and timely release of information in response to authorized requests, upholding patients'' rights to access their personal health data.
- Developed effective document retention policies to maintain proper storage and disposal of sensitive patient information in accordance with regulatory requirements.
- Reduced data entry errors by implementing quality control measures and providing targeted staff training.
- Mentored junior staff members on proper documentation practices, fostering a culture of accountability and professionalism within the team.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Created expense reports, budgets, and filing systems for management team.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
- Met with top national and international executives on self-designed schedules both monthly and annually.
- Implemented efficient document control systems that ensured timely updating and archiving of important records.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
Administrator in Training/Executive Assistant to the Chief Executive Officer
Reliant Care Management
Hannibal, MO
09.2021 - 11.2023
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Implemented new technology tools to automate routine tasks, allowing staff to focus on higher-value responsibilities.
- Organized and executed employee training sessions, resulting in increased knowledge retention and improved performance.
- Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.
- Managed schedules, appointments, and travel arrangements for senior administrators, ensuring optimal use of their time.
- Developed strong working relationships with external vendors to secure favorable contract terms and timely delivery of goods or services.
- Supported Human Resources initiatives by assisting with recruitment efforts, onboarding new hires, and maintaining personnel files.
- Ensured compliance with company policies and regulatory requirements through diligent documentation management practices.
- Contributed to budget management by monitoring expenses and identifying cost-saving opportunities within administrative operations.
- Facilitated smooth transitions during organizational changes or employee turnover periods by providing thorough training materials for incoming staff members.
- Streamlined office procedures with organized filing systems and efficient workflow processes, improving productivity across the organization.
- Coordinated event planning efforts for company-wide meetings, trainings, and celebrations, resulting in seamless execution.
- Improved department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Assisted in the development of new training programs for better staff performance and skill enhancement.
- Maintained a professional work environment by addressing facility issues promptly and coordinating maintenance services as needed.
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with cross-functional teams to develop comprehensive reports for senior leadership review, aiding in informed decision-making processes.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Promoted a positive work environment through effective communication between executives and staff members at all levels within the organization.
- Prepared comprehensive meeting agendas, taking detailed minutes to ensure accurate documentation of decisions made.
- Assisted in budget planning and monitoring of expenditures to ensure optimized use of resources while achieving organizational objectives.
- Developed strong relationships with external stakeholders through professional correspondence on behalf of the President and CEO.
Pharmacy Production Clerk/Technician
Express Scripts
St Louis, MO
11.2020 - 08.2021
- Sort Pills into bulk quantities
- Operate machinery to print instructions for each medication
- Use your expert problem solving skills to help our patients receive their product on time
- Packing and labeling for safe delivery
- Working with technology to efficiently get it out the door
- Shipping medications to its correct area
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Font desk administrator/ Optician
Clarkson Eye care
09.2018 - 10.2020
- Scheduling appointments
- Inventory management
- Patient preparation
- Patient record managing
- Verifying insurance
- Medical testing
- Obtaining patient prescriptions from Optometrists and Ophthalmologists
- Taking patients information and measurements of the ocular area
- Recommending frames or contact lenses that suit the patients style, face, and specifications
- Adjusting and fitting frames according to the prescriptions and patients specifications, as well as to suit the patients face
- Using specialized equipment, such as calipers, lensometers, and lens gauges
- Repairing broken frames
- Educating patients on how to wear and maintain glasses and contact lenses.
Volunteer
Shekinah Temple of Glory
01.2018 - 09.2018
- Sorting and organizing files and documents
- Cleaning and assisting church activities
Medical Assistant
Physical Medicine & Rehabilitation Clinic
07.2017 - 12.2017
- Clinical Hours
- General administrative duties for front office
- Clean and sanitize tool and equipment daily
- Maintained exam rooms and supplies
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Sales Associate
Walmart
09.2015 - 06.2017
- Assisted customers and answered questions and offered solutions
- Maintained facility; stocked inventory, recorded and documented records
- Adhered to strict OSHA safety and sanitation standards
- Coordinated with departments and outside vendors regularly
Education
Associate of Applied Science - Medical Assistant
St. Louis College of Health Careers
Fenton, MO 11.2016 - 08.2017
Associate of Applied Science - Healthcare Administration
St Louis College of Health Careers
Fenton, MO 11.2022 - 09.2023
Associate of Applied Science - Theology
Life Christian University
Quincy, IL 10.2023 - 08.2024
References
Petrina Johnson Regional manager Heritage Nursing Home (618)250-8919, Lonnie Darrell CEO Trucking Comp (618)250-5803
Skills
- Seasoned in Medical Clinical Procedures
- Medical Laboratory Procedures
- Recruit Well-Qualified Staff
- Strategic Planning
- Processing Techniques
- Logistics Project Management
- Profitability Strategies
- Train Employees
- Electronic Medical Record Software
- Record Analysis
- Diagnostic Services Monitoring
- Nursing Operations Management
- Administrative Staff Supervision
- HIPAA Guidelines
- Performance Improvement Mechanisms
- Instructional Materials Development
- Medical Information Collection
- Patient Admission
- Discharge Summaries
- Medical Records and Documentation
- Code Compliance
- Human Resource Management
- Department Oversight
- Patient Care Assessment
- Medical Programs Implementation
- Patient Medical Histories
- Medicare Compliance
- Microsoft Word
- Information Transmission
- Clinical Staff Management
- Daily Logs
- Quality Assessments
- Patient Records Handling
- Information Compilation
- Inpatient Consultations
- Team Leadership
- Sales and Marketing
- Customer Relationship Management
- Verbal and Written Communication
- Brand Management
- Lead Generation
- Business Planning
- Contract Development and Management
- Job Assignments
- Employee Training
- Time Management
- Managing Props
- Maintenance and Repair Management
- Managing Reception
- Managing Appointments
- Schedule Preparation
- Managing Routines
- Managing Cash Register
- Overseeing Employees
- Administration and Reporting
- Managing Multiple Tasks
- Microsoft Excel
- Microsoft PowerPoint
- Staff Training
- CRM Software
- Customer Service
- Customer Consulting
- Call Center Operations
- Transportation Solution Development
- Administrative Support
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridCertification
- CPR Certified
- Level 1 Med Aide Certified
- Pharmacy Tech Certification
Timeline
Medical Records Director/Executive Assistant to the Chief Executive Officer
HRW Companies
11.2023 - 06.2024
Associate of Applied Science - Theology
Life Christian University
10.2023 - 08.2024
Associate of Applied Science - Healthcare Administration
St Louis College of Health Careers
11.2022 - 09.2023
Administrator in Training/Executive Assistant to the Chief Executive Officer
Reliant Care Management
09.2021 - 11.2023
Pharmacy Production Clerk/Technician
Express Scripts
11.2020 - 08.2021
Font desk administrator/ Optician
Clarkson Eye care
09.2018 - 10.2020
Volunteer
Shekinah Temple of Glory
01.2018 - 09.2018
Medical Assistant
Physical Medicine & Rehabilitation Clinic
07.2017 - 12.2017
Associate of Applied Science - Medical Assistant
St. Louis College of Health Careers
11.2016 - 08.2017
Sales Associate
Walmart
09.2015 - 06.2017
Similar Profiles
LaQuicia WardLaQuicia Ward
Director of Revenue Management at HRW COMPANIES LLCDirector of Revenue Management at HRW COMPANIES LLC
Faith ThomasFaith Thomas
Community Association Manager at Associa HRWCommunity Association Manager at Associa HRW
Zenaida Machado - EzintejeZenaida Machado - Ezinteje
Senior Researcher at Human Rights Watch (HRW)Senior Researcher at Human Rights Watch (HRW)