Catrina Shanahan
Middletown,IN
Summary
Proven track record in enhancing customer engagement and minimizing losses at Rent A Center through effective communication and diligent research. Expert in managing high-volume environments and resolving disputes, ensuring operational excellence. Skilled in customer service and records management, achieving significant improvements in client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Credit Manager
Rent A Center
08.2022 - 07.2024
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
Property Manager
Tower Communities/Inspire Communities
08.2016 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Bartender
American Legion
05.2015 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Manager
Fred's Shed
03.2009 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Shenandoah High School
Middletown, IN06.1996
Skills
- Research and due diligence
- Application Review
- Customer Engagement
- Records Management
- Customer Service
- Effective Communication
Timeline
Credit Manager
Rent A Center
08.2022 - 07.2024
Property Manager
Tower Communities/Inspire Communities
08.2016 - 08.2022
Bartender
American Legion
05.2015 - 03.2019
Store Manager
Fred's Shed
03.2009 - 05.2015
High School Diploma -
Shenandoah High School
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