Catrina Silvas
Lordsburg,NM
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
25
25
years of professional experience
Work History
Elementary School secretary part-time duties
Lordsburg Municipal Schools
01.2022 - Current
- Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
- Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly.
- Maintained an organized office workspace, ensuring easy retrieval of files and documents when needed by staff members or parents.
- Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
Nurse Assistant
Lordsburg Municipal Schools
01.2022 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Truancy
Lordsburg Municipal Schools
01.2022 - Current
- Developed comprehensive re-engagement plans for chronically absent students, resulting in improved attendance rates over time.
- Maintained detailed case files on all assigned truant students, ensuring proper documentation of interventions tried and outcomes achieved.
- Reduced truancy rates by implementing effective intervention strategies and collaborating with school staff.
- Implemented targeted outreach efforts for disengaged youth, successfully reconnecting them with educational opportunities.
- Collaborated with community organizations to provide additional support services for at-risk students.
- Participated in multi-disciplinary team meetings to address complex truancy cases requiring collaborative problem-solving and support.
Secretary
Lordsburg Municipal Schools
01.2006 - Current
- Fill-in for office aide, in-school suspension aide; school bus driver and activity bus driver
VAWA Victim Witness Assistant
Sixth Judicial District Attorney’s Office
01.2020 - 01.2022
- Helped guide victims through criminal court process; scheduled attorney and victim meetings; managed court hearing attendance for DA
Accounts Payable Assistant, Dental Front Desk
Hidalgo Medical Services
01.2010 - 01.2020
- Scheduled dental visits; handled vendor accounts, payments, deposits; accounting assistant
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Abilia.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Assistant to JPO
Juvenile Probation & Parole Office
01.2011 - 01.2012
- Monitored probationers curfew; coordinated urinalysis program; assisted in office admin
Youth Group Coordinator
Border Youth Association
01.2010 - 01.2011
- Scheduled and managed organizational activities and community service
- Enhanced youth engagement by developing and implementing interactive programs and activities.
- Organized successful fundraising campaigns that generated funds needed for various group activities and initiatives.
General Manager
McDonald’s
01.2000 - 01.2006
- Supervised 50 employees; managed schedules, deposits, ordering; enforced health regulations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Business Administration And Management
Hamburger University
Chicago, IL06.1998
Business Administration And Management
Computer Career Center, A Division of Vista College
Las Cruces, New Mexico01.2020
Massage
Massage Therapy Training Institute
Las Cruces, New Mexico01.2006
General
Lordsburg High School
Lordsburg, New Mexico01.1991
Skills
- Impeccable customer service and communications
- Fluency in English and Spanish
- Clerical, planning, and administrative expertise
- Deadline- and policy-focused
- Proficiency in Microsoft Word, Microsoft Excel, Word Perfect, Abila, MIPSs
Languages
Spanish
Professional Working
Timeline
Elementary School secretary part-time duties
Lordsburg Municipal Schools
01.2022 - Current
Nurse Assistant
Lordsburg Municipal Schools
01.2022 - Current
Truancy
Lordsburg Municipal Schools
01.2022 - Current
VAWA Victim Witness Assistant
Sixth Judicial District Attorney’s Office
01.2020 - 01.2022
Assistant to JPO
Juvenile Probation & Parole Office
01.2011 - 01.2012
Accounts Payable Assistant, Dental Front Desk
Hidalgo Medical Services
01.2010 - 01.2020
Youth Group Coordinator
Border Youth Association
01.2010 - 01.2011
Secretary
Lordsburg Municipal Schools
01.2006 - Current
General Manager
McDonald’s
01.2000 - 01.2006
Business Administration And Management
Hamburger University
Business Administration And Management
Computer Career Center, A Division of Vista College
Massage
Massage Therapy Training Institute
General
Lordsburg High School
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