Catrina Sweet
Middletown,OH
Summary
To obtain a position which I can utilize my skills as a STNA or Home manager an Area Supervisor or Direct support professional and be an asset to the company.
Overview
14
14
years of professional experience
Work History
Area Supervisor
ResCare Residential Services
Middletown, OH
10.2024 - Current
- Oversaw daily operations and ensured adherence to company policies and procedures.
- Trained and mentored team members to enhance productivity and maintain quality standards.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Conducted regular performance evaluations to assess employee development and address training needs.
- Coordinated scheduling and resource allocation for optimal coverage across multiple locations.
- Analyzed operational data to identify trends, inform decisions, and enhance service delivery efficiency.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Streamlined onboarding process for new employees, reducing time to full productivity.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
- Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
Home Manager
ResCare Residential Services
Middlefield, OH
10.2016 - 10.2024
- Oversaw daily operations, ensuring smooth household management and adherence to established routines.
- Developed and implemented efficient scheduling systems for household activities and staff assignments.
- Coordinated maintenance tasks, managing vendor relationships to ensure timely service delivery.
- Mentored junior staff in best practices for household management and operational efficiency.
- Streamlined inventory management processes, optimizing supply delivery and organization within the home.
- Evaluated household policies regularly, recommending strategic adjustments aligned with changing family needs.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Offered learning opportunities to help residents develop important life skills.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Fostered a welcoming atmosphere for visitors by maintaining clean common areas and providing exceptional customer service during tours or family visits.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Streamlined staff scheduling for increased efficiency, ensuring all shifts were adequately covered.
- Championed continuous improvement initiatives within the home, consistently seeking out new ways to enhance resident quality of life and streamline operational processes.
PCA
Drake Hospital
Cincinnati, OH
04.2023 - 08.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Developed and maintained positive relationships with patients, enhancing emotional well-being.
- Administered medications as prescribed, adhering to safety protocols and regulations.
- Advocated for patient needs, facilitating communication between patients and healthcare providers.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Direct support Professional
Community concept
04.2015 - 10.2016
- Provides supports to people by assisting in the development and implementation of all support plans
- Assisting people in achieving their personal goals and desires
- Providing interaction and choices for activities that support a meaningful day and supporting people to be independent in activities of daily living
Direct support Professional/ Supervisor
Opportunity to succeed
07.2013 - 07.2015
- Provide supervision and guidance for residents
- Ensure an appropriate staff-to-client ratio at all times
- Develop a rapport with residents and cultivate a safe and supportive relationship
STNA
Kensington Place
03.2012 - 01.2014
- Provide high-quality patient care
- Provided nursing assistance to residents in a 120-bed long term care facility
- On call
Education
High School Diploma - undefined
Calumet high School
ChicagoSkills
- Certified STNA
- Direct support professional
- Dependable
- Great communication skills
- First Aid Certificate & CPR
- Dietary Aide
Timeline
Area Supervisor
ResCare Residential Services
10.2024 - Current
PCA
Drake Hospital
04.2023 - 08.2023
Home Manager
ResCare Residential Services
10.2016 - 10.2024
Direct support Professional
Community concept
04.2015 - 10.2016
Direct support Professional/ Supervisor
Opportunity to succeed
07.2013 - 07.2015
STNA
Kensington Place
03.2012 - 01.2014
High School Diploma - undefined
Calumet high School