Summary
Overview
Work History
Education
Skills
Timeline
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Catrina Taylor

Apopka,Fl

Summary

Experienced individual with a proven track record of providing exceptional customer service and sales. Support in busy retail environments. Proven ability to increase store sales by employing upselling techniques and enhancing customer service experiences. Skilled in managing customer inquiries and resolving customer complaints in a timely and effective manner. Excellent multitasker with a passion for the retail industry, capable of working in fast-paced environments and adapting to diverse customer needs.

Overview

5
5
years of professional experience

Work History

Retail

Nike
10.2022 - Current
  • Consumer experience, focusing on consumer needs and wants
  • Processed returns and exchanges in accordance with company policies
  • Developed an in-depth knowledge of the store's products and services
  • Promoted sales by setting up displays and organizing and arranging merchandise.

Nutrional Service

Advent Health Orlando
Orlando, FL
11.2021 - 10.2022
  • Cleaned and sanitized utensils, dishes or silverware.
  • Developed menus based on patient needs and preferences taking into account dietary restrictions.
  • Established and maintained thorough nutritional records and information.
  • Stocked shelves with food items as well as other related materials such as paper products or cleaning supplies.
  • Assisted in the preparation and delivery of meals to patients according to prescribed diets.

Starbucks

Universal Studios
Orlando, FL
01.2019 - 11.2021
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Restocked product displays based on demand and projected sales.
  • Utilized POS system to receive and process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

Studying - Psychology / Health Science

Valencia College

Skills

  • Customer service
  • Cash handling
  • Retail sales
  • Sales
  • Adobe Photoshop
  • Computer Operation
  • Communication skills
  • Cash Management
  • Efficient Time Management
  • Collaborative Teamwork

Timeline

Retail

Nike
10.2022 - Current

Nutrional Service

Advent Health Orlando
11.2021 - 10.2022

Starbucks

Universal Studios
01.2019 - 11.2021

Studying - Psychology / Health Science

Valencia College

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Catrina Taylor