Summary
Overview
Work History
Education
Skills
Timeline
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Catrina Taylor

Apopka,FL

Summary

A highly skilled technical troubleshooter with a proven ability to establish strong customer relationships. Demonstrated success at Concentrix and other leading organizations, consistently delivering outstanding results. Specializes in remote support and attentive listening. Takes a collaborative approach and utilizes meticulous attention to detail to drive continuous improvements and contribute to team success.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Concentrix
06.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Sales Associate

Hertz
02.2024 - 07.2024
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Nike Factory Store
10.2022 - 04.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed efficient cash register operations.

Retail Sales Associate

Pacsun
04.2023 - 05.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Retail Sales Associate

Dicks Sporting Goods Distribution Center
08.2022 - 10.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed efficient cash register operations.

Retail Sales Associate

Under Armour
07.2021 - 10.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed efficient cash register operations.
  • Greeted customers and helped with product questions, selections, and purchases.

Cook

AdventHealth
10.2021 - 08.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained food safety and sanitation standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Barista

Universal Studios
06.2019 - 10.2021
  • Controlled line and crowd with quick, efficient service.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Technical Support Representative

Fanueil
10.2020 - 01.2021
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Apopka High School
Apopka
2018

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service
  • Call center operations
  • Issue troubleshooting
  • Active listening
  • Network diagnostics
  • Microsoft outlook
  • Teamwork and collaboration
  • Highly professional
  • Attention to detail
  • Issue and resolution tracking

Timeline

Technical Support Representative

Concentrix
06.2024 - Current

Sales Associate

Hertz
02.2024 - 07.2024

Retail Sales Associate

Pacsun
04.2023 - 05.2023

Retail Sales Associate

Nike Factory Store
10.2022 - 04.2024

Retail Sales Associate

Dicks Sporting Goods Distribution Center
08.2022 - 10.2022

Cook

AdventHealth
10.2021 - 08.2022

Retail Sales Associate

Under Armour
07.2021 - 10.2022

Technical Support Representative

Fanueil
10.2020 - 01.2021

Barista

Universal Studios
06.2019 - 10.2021

Apopka High School

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Catrina Taylor