Catrina Taylor
Apopka,FL
Summary
A highly skilled technical troubleshooter with a proven ability to establish strong customer relationships. Demonstrated success at Concentrix and other leading organizations, consistently delivering outstanding results. Specializes in remote support and attentive listening. Takes a collaborative approach and utilizes meticulous attention to detail to drive continuous improvements and contribute to team success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Concentrix
2024.06 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Sales Associate
Hertz
2024.02 - 2024.07
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Nike Factory Store
2022.10 - 2024.04
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
Retail Sales Associate
Pacsun
2023.04 - 2023.05
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Sales Associate
Dicks Sporting Goods Distribution Center
2022.08 - 2022.10
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
Retail Sales Associate
Under Armour
2021.07 - 2022.10
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
Cook
AdventHealth
2021.10 - 2022.08
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Barista
Universal Studios
2019.06 - 2021.10
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Technical Support Representative
Fanueil
2020.10 - 2021.01
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Apopka High School
Apopka2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Call center operations
- Issue troubleshooting
- Active listening
- Network diagnostics
- Microsoft outlook
- Teamwork and collaboration
- Highly professional
- Attention to detail
- Issue and resolution tracking
Timeline
Technical Support Representative
Concentrix
2024.06 - Current
Sales Associate
Hertz
2024.02 - 2024.07
Retail Sales Associate
Pacsun
2023.04 - 2023.05
Retail Sales Associate
Nike Factory Store
2022.10 - 2024.04
Retail Sales Associate
Dicks Sporting Goods Distribution Center
2022.08 - 2022.10
Cook
AdventHealth
2021.10 - 2022.08
Retail Sales Associate
Under Armour
2021.07 - 2022.10
Technical Support Representative
Fanueil
2020.10 - 2021.01
Barista
Universal Studios
2019.06 - 2021.10
Apopka High School