Catrina Fraser
Madawaska
Summary
Results-driven individual known for strong organizational skills and attention to detail. Experienced in maintaining quality standards in brewing and service environments, ready to leverage expertise to enhance operational reliability and customer experiences.
Overview
4
4
years of professional experience
Work History
Brewing Assistant
East Brothers Brewing Co
Richmond, CA
08.2020 - 06.2021
- Assisted in daily operations, ensuring adherence to safety and quality standards.
- Supported brewing process by preparing ingredients and maintaining cleanliness of equipment.
- Coordinated inventory management, tracking supplies and reporting low stock levels efficiently.
- Executed routine maintenance tasks on brewing machinery to enhance operational reliability.
- Documented production activities accurately for compliance with health regulations.
- Adapted quickly to new tasks and responsibilities within fast-paced brewery environment.
Server/ Bartender
Basil and Barley Pizzeria
Colorado Springs, CO
01.2019 - 05.2020
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders accurately, ensuring timely delivery to tables.
- Collaborated with kitchen staff to streamline order preparation and service flow.
- Trained new servers on menu details and service protocols to maintain quality standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Resolved customer complaints effectively, improving overall dining experiences.
Server
Hops N Drops
Colorado Springs, CO
11.2018 - 03.2019
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed multiple tables simultaneously, enhancing dining efficiency and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Contributed to team meetings, sharing insights to improve service quality and workflow efficiency.
Team Lead
Alorica
Colorado Springs, CO
07.2017 - 11.2018
- Supervised team operations to enhance service delivery and customer satisfaction.
- Trained new team members on processes and best practices for efficiency.
- Implemented quality assurance measures to ensure compliance with standards.
- Developed training materials to improve staff knowledge and performance.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Monitored performance metrics to assess team effectiveness and drive results.
Education
GED -
State of New Mexico
Hobbs06-2016
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Relationship building
- Data entry
- Verbal and written communication
- Problem-solving
- Workload management
- File and record keeping
Timeline
Brewing Assistant
East Brothers Brewing Co
08.2020 - 06.2021
Server/ Bartender
Basil and Barley Pizzeria
01.2019 - 05.2020
Server
Hops N Drops
11.2018 - 03.2019
Team Lead
Alorica
07.2017 - 11.2018
GED -
State of New Mexico