Catterina Brooks
Amelia,OH
Summary
Offers solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Revenue Agent
IRS
Covington, Kentucky
07.2023 - Current
- Analyzed financial records to ensure accuracy and completeness of information.
- Analyzed financial records and tax returns to identify discrepancies or potential fraud cases.
- Collaborated with other departments within the agency to resolve difficult issues.
- Reviewed financial documents such as contracts, invoices, and ledgers for accuracy.
Enrollment Specialist
KinderCare Learning Centers
Cincinnati, Ohio
11.2017 - Current
- Reviewed applications for completeness and compliance with policies.
- Handled new enrollments by entering customers' data and reviewing information.
- Performed data entry and maintained accurate records of student enrollment information.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Hospital Liaison
AdaptHealth
Blue Ash, Ohio
01.2021 - 07.2023
- Coordinated patient referrals between healthcare providers and hospital services.
- Facilitated communication between patients and medical staff to address concerns.
- Managed documentation for patient admissions and insurance authorizations.
- Provided training sessions for new staff on liaison processes and protocols.
Administrative Assistant
Curb Appeal Pros
Batavia, Ohio
06.2015 - 01.2021
- Managed scheduling and appointment coordination for multiple team members.
- Assisted in preparing and organizing client documentation and presentations.
- Maintained office supplies inventory and ordered materials as needed.
- Supported project management by tracking deadlines and deliverables.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Western Brown
Mt. Orab05-2013
Skills
- Data management
- Customer service
- Attention to detail
- Project coordination
- Data entry skills
- Teamwork skills
Certification
- CPR and First Aid Certified
Timeline
Internal Revenue Agent
IRS
07.2023 - Current
Hospital Liaison
AdaptHealth
01.2021 - 07.2023
Enrollment Specialist
KinderCare Learning Centers
11.2017 - Current
Administrative Assistant
Curb Appeal Pros
06.2015 - 01.2021
High School Diploma -
Western Brown
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