Catterine Lissa
hospitality managment
Miami
Summary
Dynamic Local Operations Manager at Vacasa with a proven track record in remote team leadership and operational efficiency. Expert in budget oversight and cost analysis, driving high client satisfaction through effective relationship management. Skilled in process optimization and conflict resolution, consistently exceeding performance metrics while fostering long-term partnerships.
Overview
14
14
years of professional experience
Work History
Local Operations Manager
Vacasa
01.2018 - 01.2024
- Managed a portfolio of vacation properties, ensuring quality standards, cost efficiency, and high client satisfaction
- Proactively developed relationships with property owners, establishing trust and ensuring long-term partnerships.
- Led and trained remote teams to meet key performance metrics, including NPS and efficiency benchmarks.
- Oversaw budgets, conducted cost-benefit analyses, and implemented cost-saving measures.
- Supported escalated guest and homeowner concerns, responding promptly through digital platforms.
- Partnered with Business Development Representatives to onboard new units into the portfolio.
- Conducted remote inspections and supervised team compliance with company policies.
Customer Service & Patient Support Clerk
Miami Beach Community Health Center
01.2014 - 01.2018
- Delivered high-quality support for patients, managing live check deposits, refunds, and payment processing.
- Improved departmental efficiency by implementing organized digital documentation and communication protocols.
- Assisted patients with registration and maintained excellent customer service standards.
- Collaborated with the Finance Department to resolve billing issues and process adjustments efficiently.
Sales Manager
Coltorti Usa
Miami, FL
01.2010 - 01.2014
- Analyzed merchandise management data, and maintained effective vendor communication.
- Directed visual merchandising strategies, ensuring alignment with brand standards, and sales goals.
- Exceeded sales and productivity targets while delivering superior customer service.
Education
Associate of Arts - Hospitality Management
Miami Dade College
Miami, FL05-2017
Bachelor’s Degree - Business Administration
University of San Ignacio del Oyola
Peru01.2006
Skills
- Remote Team Management
- Process Automation & Optimization
- Customer relationship management (CRM)
- Human Resources (HR) & Payroll Systems
- Business Intelligence (BI)
- IBM Cognos Analytics
- Model Development & Quantitative Analysis
- Communication & Interpersonal Skills
- Machine Learning Integration
- Property management
- Budget oversight
- Cost analysis
- Team leadership
- Client relationship management
- Quality assurance
- Operational efficiency
- Data analysis
- Digital communication
- Conflict resolution
Additional Information
Proven ability to thrive in remote and hybrid environments., Skilled in utilizing remote communication tools and project management platforms for team collaboration., Demonstrate commitment to continuous learning and professional growth in the digital era.
Languages
English
Professional
Spanish
Professional
Websites
References
References available upon request.
Work Type
Full TimeWork Location
RemoteTimeline
Local Operations Manager
Vacasa
01.2018 - 01.2024
Customer Service & Patient Support Clerk
Miami Beach Community Health Center
01.2014 - 01.2018
Sales Manager
Coltorti Usa
01.2010 - 01.2014
Associate of Arts - Hospitality Management
Miami Dade College
Bachelor’s Degree - Business Administration
University of San Ignacio del Oyola
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