Cattya Rodriguez

• Manage first shift operations of a shelter, overseeing a team of 135 employees.
• Direct daily shelter activities, ensuring the safety and well-being of residents.
• Implement and monitor accounting and supply procedures to maintain financial integrity.
• Coordinate facility management activities, including renovations and maintenance, to ensure optimal living conditions.
• Provide leadership and supervision to staff, promoting high standards of performance and service.
• Ensure compliance with organizational policies and government regulations.
• Gain progressively responsible experience as a shelter manager, including daily shelter operations, economic soundness of program operations, accounting and supply procedures, facilities management and renovation, and personnel management and supervision.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Supervise development of shift schedules and staff assignments.
• Develop and maintain effective working relationships with personnel and/or other professionals including law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
• Regularly observe and evaluate buildings, grounds, equipment, staff, , vehicles and other program resources and address issues and problems as needed.
• Facilitate weekly staff meetings to discuss current cases and develop strategies for client support.
• Establish relationships with local government agencies to facilitate collaboration on homelessness initiatives.
• Delegate work to staff, setting priorities and goals.
• Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Manage the intake process for new residents including conducting interviews, verifying eligibility criteria, and assigning beds accordingly.
• Assist in creating budgets for funding requests from external organizations.
• Prepare monthly reports summarizing program activities and outcomes.

• Answered phone calls and welcomed visitors to office.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Collected and coded various documents to prepare for filing, storage and processing.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Calculated employee leave time by comparing available hours against listed hours.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
• Calculated accurate wages, including overtime, salary increases and bonuses.
• Secured personal and payroll information in compliance with federal regulations.
• Accessed financial information to answer questions and gather details about specific accounts.
• Supported efficient accounting operations with high-quality administrative support.
• Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
• Reviewed and update employees work schedule.

• Prepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
• Handled administrative correspondence, telephone or emails inquiries in a timely manner.
• Clarified and obtain needed information or documents, and inform applicants of proper procedures and
  forms.
• Maintained, purged, and dispossessed of office records/files in accordance with established regulations and
  procedures.
• Write and review emails and letters to parents and providers to provide current information.
• Used varied functions of multiple office automation software to produce a wide range of documents,
  formats, etc....
• Used of orbital database to compute, collect and update payment fees for child care program participants.
• Received and answered or relay incoming and outgoing telephone, intercom, and electronic messages. In
  addition, I greet customers and visitors, serving as the face of our organization, applying optimal
  customer service and resolution techniques.
• Performed a variety of administrative duties required to support the child development program.
• Provided various information such as applicant's position on waiting list; fees and other related matters
  associated with child care.
• Performed maintenance of medical records for kids with allergies and reviews maintenance of medical records to ensure they are maintained in accordance with the Department of the Air Force
  regulations/instructions and other established guidelines.
• Established suspense dates for personnel action and coordinate with director and supervisors to schedule
  conferences and meetings.
• Executed inventory and reconciliation of office supplies and related materials and services in order to
  perform successfully, I constantly monitor supply levels, coordinate with internal customers who provide the demand, and ensure that supplies are replenished in a manner that does not allow for zero inventory of essential items.
• Used varied functions of multiple office automation software to produce a wide range of documents, formats.
• Maintained and update a variety of applicant waiting lists in accordance to regulatory guidance and
  policies.
• Filed documents within established time frames.
• Created and maintain files for each child or family of children ensuring all information is up to date.
• Performed specialized work such as preparing, processing vouchers, NAF and GS payroll.
• Ensured child registration and enrollment paperwork is complete and current.
• Routinely computed and collected fees for child care program participants.
• Determined eligibility based on information such as type of care required/authorized.
• Coordinated parents scheduling activities of the facility to ensure a smooth flow of the daily services.
  

• Received and answered or relayed incoming and outgoing telephone, intercom, and electronic messages.
• Performed a variety of administrative duties required to support the child development program.
• Assisted supervisor on duty with opening and closing the facility.
• Used varied functions of multiple office automation software to produce a wide range of documents, formats.
• Filed documents within established time frames.
• Regularly develops a file for each child or family of children to ensure all information is up to date.
• Perform specialized work as preparing, processing voucher, payroll, patron payments, eligibility documentation.
• Assisted supervisors, managers, and staff in accomplishing all necessary internal operations to include administrative training, development of organizational operating instructions and regulations, and personnel assistance.
• Collected, organized, and compiled HR data in order to recommend actions to the supervisors and managers.
• · Ensure that all USDA food program records area accurate, up to date and readily available.
• Order supplies for the facility.
• Performed daily inspections of areas to ensure that the space and equipment used by children are functional and free from defects before use.
• Determined proper handling of financial transactions and approved transactions within designated limits.
• Voided checks and issued stop payment orders to correct payroll discrepancies.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

· Leaded and guided Child and Youth Program Assistants (CYPA) at entry levels through technical levels, in appropriately working with parents and children who are or may become patrons of the Child Development Centers (CDC).

· I planned, coordinated, and conducted activities for program participants based on observed needs of individual children ranging in age from 6 weeks to 6 years old.

· My duties included demonstrating complete comprehension of emergency procedures, protection of children's health and safety, child abuse recognition, positive guidance and redirection techniques, developmentally appropriate practices, effective workplace communication, and administering operational procedures to the Child and Youth Program.

· Responsible for health and safety of children and ensuring that care provided is in compliance with child development guidelines.

· Ensured the safety and sanitation of children through constant supervision, effective.

· Proficient in observing and assessing the health, safety, and developmental progress of the children within program while maintain records and observations of each child's individual needs.

· Devised and implemented an array of learning activities that stimulate and sustain the interest of children, and contribute to their social, emotional, intellectual, and physical development.

· Planned, organized, and directed the activities of the child development center, ensuring that early childhood standards comply with legal and regulatory requirements and meet customer needs.

· Reported to Director, Assistant Director, or Manager on duty every case of suspected abuse or neglect and violations of guidance policy immediately.

· Demonstrated leadership success by supervising, motivating, and mentoring entry and intermediate level staff through providing technical guidance and modeling appropriate behavior and interactions within the program, and regular feedback on strengths and weaknesses.

· Worked closely with the Center's Training & Curriculum Specialist, child's physical and/or speech therapist, and family to ensure that all the child's needs are being met within the safety of their abilities.

· Participated in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required) self-inspection materials and national accreditation tools.

· Assisted in achieving and maintaining DoD/AF certification and national accreditation or AF equivalent.

· Provided care/supervision, oversight, and accountability for program participants in compliance with DoD, AF and local policies, guidance, and standards.

· Arranged activity areas by collecting and distributing materials for indoor and outdoor spaces.