I love outdoor activities, I run, practice bouldering, and am fascinated by nature. My goal is to become a photographer/work in photography centered areas, as any type of art is dear to me, as well as reading.
Hi, I’m
Caua Sousa
Barista
New York,NY
Summary
Previously Head Barista at TAP NYC, recognized for enhancing customer experiences through beverage preparation and engaging service. Excel in espresso extraction and latte art, consistently maintaining high hygiene standards. Adaptable under pressure, I advised staff on how to prepare beverages in a consistent manner, complying with company protocol.
Handled customer interactions both over the counter and through the phone to resolve order issues and answer questions.
I aim to utilize my customer service experience and apply it to any role that I may exercise.
Overview
2
years of professional experience
1
Certification
3
Languages
Work History
TAP NYC
Head Barista
09.2023 - Current
Job overview
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Borough of Manhattan Community CollegeNew York, NY
Associate of Arts from Multimedia Programming And Design
05.2001
Skills
Adaptability under pressure
Latte art
Beverage preparation
Order taking
Cash handling
Multitasking and organization
Food safety compliance
POS system operation
Hygiene standards
Friendly and outgoing
Opening and closing duties
Food preparation
Certification
Food Handler's Certificate
Interests
Timeline
Head Barista
TAP NYC
09.2023 - Current
Borough of Manhattan Community College
Associate of Arts from Multimedia Programming And Design
05.2001