Caulene Lynch
Boston,MA
Summary
Highly organized and motivated self starter experienced in program management, team development and process improvement. Adept at enhancing operations with a decisive leadership style and strategic approach to decision making. Passionate about driving business growth and creating positive work environment. Committed to leading by example, helping people succeed and grow, sharing success, and flawless execution.
Overview
28
28
years of professional experience
Work History
Associate Director
Verizon Business Group
2021.10 - Current
- Lead strategy and program management of the Wireless Connectivity Partner Program (WCP), alongside 9 leaders, delivering $400M in annual revenue.
- Unlock revenue and growth opportunities for Verizon Business Group (VBG) via Channel, enabled Fixed Wireless Access for WCPs $107M+ in revenue via a structured and programmatic approach.
- Improve overall team efficiency by streamlining project management processes and implementing new collaboration tools via Business Transformation initiatives.
- Foster a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Champion organizational culture initiatives including volunteerism, wellness, as well as Diversity, Equity and Inclusion.
Facilitation Manager
Verizon
2019.10 - 2021.10
- Designed and implemented strategic programs to exceed KPIs and enhance the engaged culture to deliver $1.4B in revenue.
- Assessed and optimized channel strategy, led the restructure of Call Centers into Centers of Excellence, 1.5% churn.
- Led organization-wide volunteer efforts and leadership development programs.
- Accomplished multiple tasks within established timeframes.
Manager - Field/Segment Marketing
Verizon
2018.01 - 2021.10
- Built and reviewed marketing plans, including detailed performance analysis, with 7 key Verizon Partner Program (VPP) Master Agents as well as their Channel Management teams; aligned on shared areas of focus for growth.
- Led Inside Sales transformation initiative including restructuring resources for efficiency as well as business case development for XANT – a $300K annual investment that returned $7M in annual revenue.
- Drove marketing plans for Commercial Wireline, Indirect, and Wireless Telesales (V2B).
Manager - Fios Offer Management
Verizon
2015.11 - 2018.01
- Developed and implemented promotional pricing and offers from end to end including strategy, competitive position, business cases, IT requirements, marketing support, performance analysis, and channel enablement
- Launched offers to enable Alternate Channels to compete in Business Internet territories; BI Coupons - +20% sales in addressable market, BI Competitive Offer - +12% sales in addressable market.
Additional Assignments
Verizon
1996.04 - 2015.11
Additional Verizon Assignments
- Manager - Portfolio Management
- Manager - Channel Support
- Group Manager - Communications
- Sr. Specialist / Specialist - Channel Support
- Customer Service Representative - Consumer
Education
MBA - Management
Suffolk University
Boston, MA05.2016
BBA - Human Resources Management
University Of Massachusetts
Amherst, MA05.2015
Skills
- Program Development & Management
- Business Acumen
- Execution
- Communication
- Project Management
- Strategic leadership
- Analytical Thinking
- Leadership, Coaching & Mentoring
- Teamwork and Collaboration
- Relationship Building
- Onboarding and training
- Stakeholder engagement
- MS Office, G-Suite
Awards
- External Women of the Channel: 5/24
- Internal All In: 12/23, 4/22, 11/20 | Toast of the Town: 4/23 Coach Mode: 4/23 | VBG Transformation Innovator 10/22 | | WOW Program: 5/21 | PLE Coin: 11/20 | Verizon Excellence Award: 8/04
Cliftonstrengths
- Achiever
- Includer
- Woo
- Arranger
- Individualization
Volunteer Experience
- Webb's Tornadoes Swim Team, President of the Parent Committee, Current
- North Pembroke Elementary School, PTO President, 01/01/2013, 01/01/2015
Accomplishments
- Led program to drive Fixed Wireless Access Gross Adds for Verizon Business Group delivering $107M+ in revenue.
- Led the development and execution of the Lead Together mentoring program to encourage career development for 106 participants across multiple organizations.
- Led Inside Sales transformation initiative including restructure as well as business case development for XANT – a $300K annual investment that returned $7M in annual revenue.
- Partnered with senior leaders to restructure Mass Markets Call Centers to create Centers of Excellence.
- Designed and delivered successful offers - Business Internet Coupons - +20% sales in addressable market, Business Internet Competitive Response - +12% sales in addressable market.
Timeline
Associate Director
Verizon Business Group
2021.10 - Current
Facilitation Manager
Verizon
2019.10 - 2021.10
Manager - Field/Segment Marketing
Verizon
2018.01 - 2021.10
Manager - Fios Offer Management
Verizon
2015.11 - 2018.01
Additional Assignments
Verizon
1996.04 - 2015.11
MBA - Management
Suffolk University
BBA - Human Resources Management
University Of Massachusetts
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