CAUTIA BREWER
Austin
Summary
Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Reliable Security Guard with significant experience in providing security services in various environments. Skilled in surveillance, risk assessment, conflict resolution, and emergency response. Strengths include quick decision-making, strong communication skills, and an unwavering commitment to maintaining safety and security. Previous roles have resulted in reduced incidents and increased overall security effectiveness.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
6
6
years of professional experience
Work History
SECURITY GUARD
Allied Universal
Round Rock
07.2019 - Current
- Patrolled assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate logs of all incidents, accidents, and daily activities
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
- Escorted employees or visitors when requested for their safety or protection purposes
- Participated in ongoing training programs to enhance knowledge of security protocols and procedures
- Collaborated with law enforcement during emergencies or investigations.
- Maintained incident reports and documentation for record-keeping.
- Provided excellent customer service while assisting guests and employees.
- Trained new security staff on procedures and emergency protocols.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored premises to ensure safety and security for all personnel.
- Responded to alarms and incidents, ensuring prompt resolution.
- Conducted regular patrols to detect and prevent suspicious activities.
- Issued visitor badges and access cards to authorized personnel.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
CUSTOMER SERVICE REPRESENTATIVE
POWER FINANCE TEXAS
Houston
02.2023 - 07.2023
- I accept daily calls on the phone inbound and outbound and help customers who applied at PFTX for a loan and help fund their loans if they're approved
- I deal with existing customers as well and help them either pay off your loan through my system or help customers refinance loans or reopen their account with us
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate information about financial products and services.
- Handled customer complaints and escalated complex issues as needed.
- Educated customers on payment options and financial solutions available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
DSP (DIRECT SUPPORT PROFESSIONAL)
AMA Support Services
Pittsburgh
12.2020 - 12.2021
- I work with individuals who have disabilities.
- I work a morning shift from 7AM-3PM and during that period I have to take my individuals (I have 2 of them) out into the community for 4.5 hours out of the day to make them feel comfortable with living a normal like like everyone else.
- My clients are very intelligent and sweet and this company loves my hard work.
- When I get back from taking my clients out I come home and prepare their dinner for later to help out my coworkers because I work with men.
- After the day is over I go into what we call our therap account where we document what we did throughout the day and I also document their meds that I give them in the morning and if they had any behaviors that day
- Trained new staff on best practices for client engagement and safety protocols.
- Provided direct support to individuals with disabilities in daily living activities.
- Assisted in implementing personalized care plans for each resident's needs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Managed medication administration following established guidelines and procedures.
- Ensured a clean and safe living environment for all residents daily.
Education
Bachelor of Arts - Psychology
University of Maryland Global Campus
Hyattsville, MD 09.2025 - 12.2025
HIGH SCHOOL DIPLOMA -
Brashear High School
Pittsburgh, PASkills
- Customer service
- Developmental Disabilities Experience
- Autism Experience
- Host/Hostess
- Medication Administration
- Caregiving
- Home Care
- Special Needs
- Senior Care
- Meal Preparation
- Patient care
- Direct support
- Serving
- Data collection
- Hospitality
- Clerical experience
- Childcare
- Dental assisting
- Working with people with autism
- Communication skills
- Sales
- Dementia care
- Security
- Crisis management
- Team collaboration
- Conflict resolution
- Data documentation
- Patient support
- Safety assurance
- Care planning
- Relationship building
- Relationship building and management
- Crime prevention
- Law enforcement liaison
- Dispatch
- ID verification
- Premises surveillance
- CCTV monitoring
- Visitor management
- Document preparation
- Lockdown procedures
- Reliability
- Detail orientation
- Background investigations
- Security camera monitoring
- Verbal and written communication
- Reporting skills
- Emergency response
- First aid administration
- Punctuality
- Surveillance
- Behavior management
Hobbies
- Crochet
- Fashion
- Interior Designing
- Books
- Adventurer
- Dog walker/Pet Sitter
Timeline
Bachelor of Arts - Psychology
University of Maryland Global Campus
09.2025 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
POWER FINANCE TEXAS
02.2023 - 07.2023
DSP (DIRECT SUPPORT PROFESSIONAL)
AMA Support Services
12.2020 - 12.2021
SECURITY GUARD
Allied Universal
07.2019 - Current
HIGH SCHOOL DIPLOMA -
Brashear High School