Cavanaugh Wrim
Chesapeake,VA
Summary
Dynamic and reliable driver with a clean record and extensive experience at Lyft and Uber. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in strategic planning and time management, consistently optimizing routes to ensure timely deliveries while maintaining safety and compliance with regulations.
Overview
15
15
years of professional experience
Work History
Driver
Lyft And Uber
06.2023 - Current
- Delivered passengers safely and efficiently to destinations using navigation apps.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Ensured compliance with local traffic laws and regulations during all trips.
- Provided excellent customer service by addressing passenger inquiries and concerns promptly.
- Assisted in onboarding new drivers by sharing best practices for effective ridesharing.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Taxi Driver
Coastal Ride
12.2013 - 12.2022
- Navigated city routes efficiently, ensuring timely arrivals for passengers.
- Maintained vehicle cleanliness and safety to enhance passenger experience.
- Assisted passengers with luggage and provided exceptional customer service.
- Adapted to changing traffic patterns to optimize travel times consistently.
- Implemented strategies to improve overall ride efficiency and reduce wait times.
- Resolved passenger complaints promptly, enhancing overall satisfaction ratings.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Arrived on time to customer appointments.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Strengthened company reputation with consistent positive feedback from passengers.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Obtained fares from passengers, issued change and secured cash from theft.
- Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Controlled operation of taximeter to accurately track distances and fares.
- Followed road rules to protect passengers and prevent accidents.
- Adapted quickly to changing road conditions and rerouted to maintain schedule.
- Assisted passengers with luggage and mobility needs, enhancing service quality.
Driver Technician
Jerns Home Health
04.2014 - 10.2014
- Operated and maintained medical transport vehicles, ensuring compliance with safety regulations.
- Delivered medical supplies and equipment to patient homes in a timely manner.
- Assisted with loading and unloading of equipment, optimizing delivery efficiency.
- Collaborated with healthcare staff to coordinate patient needs and schedules effectively.
- Conducted routine vehicle inspections, identifying maintenance needs proactively.
- Implemented process improvements for logistics, reducing delivery times significantly.
- Collaborated with dispatchers for optimal routing and delivery schedules to meet daily objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing reliable service.
- Planned most efficient routes for deliveries.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Fastened chains, straps, covers, and binders to secure load during transit.
Medical Courier
Chkd - The King's Daughters
05.2011 - 04.2014
- Managed timely delivery of medical supplies and specimens to healthcare facilities.
- Ensured compliance with safety protocols during transportation of sensitive materials.
- Coordinated logistical routes to optimize delivery efficiency and minimize delays.
- Trained new couriers on best practices for handling medical items securely.
- Oversaw inventory management for medical supplies, ensuring availability for critical needs.
- Implemented process improvements that enhanced overall operational efficiency in logistics.
- Maintained accurate records of deliveries, ensuring traceability and accountability.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
- Improved delivery system by suggesting actionable feedback from healthcare facility staff.
- Contributed to environmental sustainability by optimizing route planning for fuel efficiency.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Communicated with dispatch and customers for accurate delivery information.
- Handled receipt, storage, identification and delivery of products for clients.
- Tracked delivery status and updated customers for expected delivery time.
Education
No Degree - Mass Communication
Norfolk State University
Norfolk, Virginia, VANo Degree - Patient Care
Sentra School of Health Professions
Norfolk, VA07-1997
High School Diploma -
Deep Creek High
Chesapeake, VA06-1989
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctuality
- Driving in adverse conditions
- Transportation
- Relationship building
- Adaptable driving techniques
- Basic vehicle repairs
- Strategic planning
- Multitasking
- Reliability
- Interpersonal communication
- Active listening
- Decision-making
Timeline
Driver
Lyft And Uber
06.2023 - Current
Driver Technician
Jerns Home Health
04.2014 - 10.2014
Taxi Driver
Coastal Ride
12.2013 - 12.2022
Medical Courier
Chkd - The King's Daughters
05.2011 - 04.2014
No Degree - Mass Communication
Norfolk State University
No Degree - Patient Care
Sentra School of Health Professions
High School Diploma -
Deep Creek High