Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cavasio Validum

Kissimmee

Summary

Detail-oriented and customer-focused professional with a proven track record of providing world-class customer service in various roles across diverse industries. Adept at handling cash transactions, maintaining inventory, and delivering exceptional guest experiences. Known for being committed to accuracy, professionalism, and teamwork. Seeking to leverage my extensive retail experience and leadership skills in a dynamic sales and marketing role to drive growth, customer engagement, and brand success.

Overview

11
11
years of professional experience

Work History

Educator

Lululemon Athletica
10.2023 - Current
  • Provided exceptional customer service by actively listening to customer needs, offering personalized recommendations, and resolving inquiries efficiently.
  • Successfully handled customer returns and exchanges in a timely and professional manner.
  • Maintained a positive and welcoming store atmosphere through friendly interactions and proactive assistance.
  • Gained in-depth knowledge of established and newly released product and effectively communicated product features, benefits, and value to guests.
  • Consistently assisted in exceeding monthly sales goals by up to 15% utilizing strong product knowledge to upsell and cross-sell.
  • Provided technical support to customers over the phone and in person, troubleshooting issues and offering solutions.
  • Contributed to efficient store operations by assisting with inventory management, visual merchandising, and maintenance tasks.
  • Skilled in OSL and visual merchandising techniques. Created visually appealing store layouts that drove customer engagement and increased sales.
  • Utilized store technology to streamline processes and enhance guest experience.
  • Actively participated in community outreach initiatives to strengthen the store's connection with the local community.
  • Represented the company in a positive light at local gatherings and events.
  • Collaborated effectively with team members to achieve shared goals, provide exceptional guest service, and increase conversion by 8%.
  • Contributed to a positive and inclusive work environment by fostering teamwork and respect among colleagues.
  • Effectively communicated expert-level information about Disney Springs, Disney Parks, Disney property, and IP to assist guests.



Store Keyholder

Legends (Cirque Du Soleil Store, Drawn To Life)
08.2022 - 08.2023
  • Managed a cross-functional team of 6-10 individuals in a high-volume sales environment
  • Responsible for $3,000-$10,000 of cash flow operations per day
  • Completed daily opening and closing of cash drawers
  • Facilitated nightly cash sales in ordinance with BRINKS bank deposit procedures
  • Leveraged store data to accurately forecast inventory needs efficiently to coincide with store budget
  • Mentored 10+ new and existing employees on solution selling strategies, customer experience management, and advanced product knowledge
  • Proficiently received incoming shipments, conducted accurate counts, and verified the quality and quantity of items, ensuring 100% accuracy in inventory records
  • Organized and prioritized the distribution of goods to designated storage areas, optimizing backroom space and facilitating easy retrieval for employee picking
  • Recorded and meticulously maintained daily sales data in the Square Retail POS system, including product sales, returns, and exchanges, resulting in precise financial records and inventory management
  • Generated and analyzed daily sales reports using Square's reporting tools, providing actionable insights to management and contributing to a 10% increase in daily sales revenue
  • Mastered usage of the MATRA POS system to process sales transactions, exchanges, and refunds, ensuring a seamless shopping experience for Disney guests
  • Expertly handled Disney-sanctioned forms of payment, including MagicBands, Disney Gift Cards, Disney VISA Rewards Cards, and Resort Room Keys, demonstrating in-depth knowledge of their usage and processing procedures
  • Provided exceptional customer service by assisting guests in using MagicBands for cashless transactions, applying Disney Gift Cards towards purchases, and maximizing the benefits of Disney VISA Rewards Cards
  • Collaborated with team members to troubleshoot technical issues related to MATRA and provided training to new associates, improving overall operational efficiency.

Sales Associate

Legends (Cirque Du Soleil Store, Drawn To Life)
06.2022 - 08.2022
  • Greeted and assisted guests on the sales floor, ensuring Disney standard customer service by delivering a world-class guest experience
  • Expressed cash handling skills while operating the cash register
  • Proficiently operated the Square Retail POS system to complete daily sales transactions, ensuring accurate and efficient customer checkout experiences
  • Performed drawer audits for closing out registers further demonstrating diligence and accuracy with cash handling and reporting
  • Provided exceptional customer service to guests entering, exiting, and during their time inside the store
  • Handled merchandise with the utmost care and organization when organizing customer purchases upon checkout
  • Worked on a team with 15 other sales associates and management to boost sales goals, conversion, guest interaction, and units per transaction through efficient communication and celebrating accomplishments
  • Consistently maintained all sections of the sales floor to A-rank standards
  • Always arranged clothing layouts to full SKU possible to ensure a seamless customer browsing experience
  • Unpackaged, labeled, and replenished new merchandise shipments in a timely manner allowing for optimal stock flow on the sales floor
  • Always maintained a high level of professionalism in the workspace with colleagues and management
  • Always provided world-class customer service to guests, making smiles happen with customer satisfaction at highest priority
  • Understood and delivered the brand's philosophy and lifestyle to the guests
  • Assisted guests with any requested information about the surrounding Disney Springs area, as well as park and resort inquiries

Sales Associate (EPCOT Japan Pavillion)

Mitsukoshi USA, Global Merchandise
09.2021 - 12.2021
  • Learned and respected the rich culture of the establishment
  • Became knowledgeable about region-specific garments, décor, cuisine, and practices to be able to assist guests in their inquiries and or purchases in the proper manner
  • Provided exceptional customer service to guests entering, exiting, and during their time inside the store
  • Expressed cash handling skills while operating the cash register
  • Opened and closed registers throughout shifts
  • Showed accuracy and consistency when depositing end-day register amounts
  • Handled merchandise with the utmost care and organization when organizing customer purchases upon checkout
  • Guided guests with further knowledge on specific brands, characters, and IP's merchandise was based off in order to enhance their purchase
  • Consistently maintained all sections of the sales floor to A-rank standards when needed
  • Always arranged clothing layouts to full SKU possible to ensure a seamless customer browsing experience
  • Unpackaged, registered, and replenished new merchandise shipments in a timely manner allowing for optimal stock flow on the sales floor
  • Always maintained a high level of professionalism in my workspace with colleagues and management
  • Always provided world-class customer service to guests, making smiles happen with customer satisfaction as my highest priority
  • Assisted guests with any requested information about the surrounding EPCOT area, as well as other park and resort inquiries

Sales Floor Associate

UNIQLO
01.2021 - 07.2021
  • Expressed cash handling skills while operating the cash register
  • Provided exceptional customer service to guests entering, exiting, and during their time inside the store
  • Handled merchandise with the utmost care and organization when organizing customer purchases upon checkout
  • Facilitated the dressing rooms efficiently regardless of volume while simultaneously following all health and cleanliness procedures
  • Consistently maintained all sections of the sales floor to A-rank standards when needed
  • Always arranged clothing layouts to full SKU possible to ensure a seamless customer browsing experience
  • Unpackaged, registered, and replenished new merchandise shipments in a timely manner allowing for optimal stock flow on the sales floor
  • Always maintained a high level of professionalism in my workspace with colleagues and management
  • Always provided world-class customer service to guests, making smiles happen with customer satisfaction as my highest priority
  • Assisted guests with any requested information about the surrounding Disney Springs area, as well as park and resort inquiries.

Crew Member

AMC Dine-In Theaters
10.2019 - 10.2020
  • Consistently performed at my best ability in all positions available at my location
  • These positions being Box Office, Concessions, Hot Foods, Food Runner, Usher, Porter, Greeter, Popcorn Preparations, Drinks Attendant, and Guest Services
  • Always maintained a high level of professionalism in my workspace with colleagues and management
  • Always provided world-class customer service to guests, making smiles happen with customer satisfaction as my highest priority
  • Assisted guests with any requested information about the surrounding Disney Springs, as well as park and resort inquiries.

Services Marketing Analyst

Global Consulting
01.2014 - 01.2018
  • Researched companies' information and transferred information into company's database
  • Paid close attention to detail and typed information accurately into company's CRM system
  • Answered customers questions and emailed appropriate company literature requested
  • Always provided World Class Customer Service to clients and personnel
  • Prepared attractive slide show and video for marketing campaigns Also attended the schedule meetings with client and team

Education

High School Diploma -

Osceola County School For The Arts
Kissimmee, Florida

Bachelor of Arts - Marketing

University of Central Florida
Orlando, FL
2025

Associate of Arts - Business Administration

Valencia College
Kissimmee, Florida
2022

Skills

  • Reading Comprehension
  • FAA Directives
  • Company Culture and Values
  • Special Assignments
  • Time Management
  • Team Leadership
  • Bank and Safe Deposits
  • Critical Thinking
  • Merchandising Trends
  • Performance Review
  • Customer Flow Monitoring
  • Verbal and Written Communication
  • Digital Marketing

Timeline

Educator

Lululemon Athletica
10.2023 - Current

Store Keyholder

Legends (Cirque Du Soleil Store, Drawn To Life)
08.2022 - 08.2023

Sales Associate

Legends (Cirque Du Soleil Store, Drawn To Life)
06.2022 - 08.2022

Sales Associate (EPCOT Japan Pavillion)

Mitsukoshi USA, Global Merchandise
09.2021 - 12.2021

Sales Floor Associate

UNIQLO
01.2021 - 07.2021

Crew Member

AMC Dine-In Theaters
10.2019 - 10.2020

Services Marketing Analyst

Global Consulting
01.2014 - 01.2018

High School Diploma -

Osceola County School For The Arts

Bachelor of Arts - Marketing

University of Central Florida

Associate of Arts - Business Administration

Valencia College

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