Summary

Overview

Work History

Education

Skills

Certification

Awards

Timeline

Cavin Smith

Sacramento,CA

Summary

Dynamic leader with a proven track record at Kaiser Permanente, adept in operations management and strategic planning. Skilled in driving team performance and customer satisfaction, achieving significant cost reductions while ensuring compliance with regulatory standards. Excels in financial management and staff development, demonstrating adaptability and a commitment to excellence.

Overview

years of professional experience

Certification

Work History

EVS Interim Manager/ Space & Relocation Pro. Mgr.

Kaiser Permanente

07.2024 - Current

Controlled costs to keep business operating within budget and increase profits.
Conducts monthly Space and Relocation budget reviews with Executive Leadership ensuring all financial budgets and standards are being maintained.
Created a daily staffing tracker to monitor all straight and overtime hours to stay within budget guidelines.
Controls inventory supplies to stay within annual budget to ensure we have controlled supply counts for our customers and patients.
Report out to Executive Leadership on monthly budget and report out any budget opportunities with action plans.
Manages budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Ensures legal and regulatory compliance by complying with departmental policies in accordance with EVS departmental policies/procedures relative to OSHA, DHS, The Joint Commission, (CDC) guidelines, CMS, waste stream management and other governing agency regulations and standards by developing, planning, implementing, documenting, and managing staff training programs and ensuring full program compliance.
Review environmental trends and regulatory requirements with the demand of the Roseville Service area's growth with collaboration with department directors and executive leadership.
Manages and directs the daily activities of the EVS Supervisors, while supporting initiatives to decrease cost and increase service levels.
Conduct thorough rounding with EVS Supervisors to ensure all facilities are maintained in a safe, clean, and operationally effective condition by managing operational programs, ensuring inspections are completed on a regular basis, and monitoring performance and member satisfaction.
Supports in the hiring process and decisions.
Encourages workplace safety by guiding teams to utilize processes and tools to eliminate injuries.
Works closely with EVS Supervisors to set goals and provide open feedback and coaching to drive performance improvement.
Conducts weekly EVS Leadership meetings to support the execution of performance management guidelines and expectations.
Delegates tasks and decisions as appropriate; provides support, guidance, and encourages empowerment in decision making.
Ensures clean and sanitary facilities by managing operational programs that ensure buildings are maintained in a safe, clean and operationally effective condition.
Perform area inspections with assigned EVS Supervisors to monitor performance, member satisfaction, and infection prevention program compliance.
Achieved departmental goals by developing and executing strategic plans and performance metrics.

EVS Supervisor/ Space & Relocation Project Manager

Kaiser Permanente

04.2020 - Current

Supports facility improvement and budget management by monitoring and adjusting the operating program budget for improvement projects.
Planned, designed, and scheduled phases for large projects and managing to stay within the Space and Relocation budgets.
Assisted in budget preparation with Assistant Manager and monitoring to maintain cost-effective operations within the EVS department.
Established strong relationships with vendors to negotiate favorable pricing on supplies while maintaining consistent quality levels.
Manage budgetary requirements for staffing and supplies to control expenses.
Monitored industry trends to remain updated on the latest advancements in cleaning technology and techniques, ensuring continuous improvements to departmental processes and costs.
Created accurate budgets based on resource requirements for the Space and Relocation department, allowing for optimal allocation of funds across all aspects of the projects.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
Handled emergency situations calmly under pressure while directing staff response efforts effectively.
Collaborated closely with infection control teams to develop best practices for preventing hospital-acquired infections through effective environmental sanitation measures.
Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
Completed schedules, shift reports, and other business documentation.
Conducted regular room inspections to verify compliance with housekeeping standards.
Evaluated employee performance and developed improvement plans.
Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
Streamlined processes for inventory management, reducing waste and lowering supply costs.
Trained and mentored all new personnel to maximize quality of service and performance.
Increased employee performance through effective supervision and training.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Coordinated with outside vendors to provide supplies and equipment for staff.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Trained and mentored new staff on cleaning and safety protocols.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Store Director RX

CVS Health Corporation

11.2013 - 04.2020

Store Director that is a License Certified Pharmacy Technician- that oversaw a pharmacy with 2200+ weekly scripts and $5 million Front Store annual sales in the Sacramento Market.
P&L targets and metrics to ensure whole store profitability. (Review with pharmacy manager and operations manager on different metrics to tackle for the month). Presented monthly review of P&L to district and regional leadership.
Managed weekly/monthly goals are being executed with Pharmacy Leaders (script counts) and Front store operations manager (Front store sales). Ensuring patient care and customer service is a top priority.
Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed to gain store profits.
Analyzed operating and financial statements for profitability ratios and reported findings to CVS executives.
Increased store sales $16k by implementing strategic marketing campaigns and promotional events.
Approved regular payroll submissions for employees.
Completed point of sale opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control, and store opening and closing procedures.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Kept inventories accurate with daily cycle counts to reduce shrink and regular audits to identify and resolve variances.
Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Protected store dollars bottom line from loss or theft by setting and enforcing clear security policies.
Completion of annual reviews for Pharmacy Team and Front store management and colleagues.
Directing guidelines on bio hazard waste, sharp containers and all hazardous waste throughout the store.
Point of contact for any state or federal agency during inspections.
Store walks with the corporate teams to help identify areas of opportunity to implement to new company initiatives.
Help the company on processes on acquiring different pharmacies from different businesses and completing a new store set up and layout for a CVS store.
Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
Oversaw staffing and training, safety compliance, inventory control and financial functions.
Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
Utilized information technology to record sales figures, for data analysis and forward planning.
Reduced operational risks while organizing data to forecast performance trends.

Store Manager District Trainer

Fresh & Easy Neighborhood Market, Inc. Fresh & Easy

09.2011 - 09.2013

Managed a 13+million dollar annual sales store with 100+employees and 10+ profitable departments within the store.
Daily financial operations reviewed and reported out to Tesco executives, which includes store finances, payroll budgets and store profits were met.
Writing and reviewing weekly schedules and forecasting weekly projections to stay within the stores budgets.
P&L management with exceeded sales and profit bottom lines, reviewed monthly with Tesco and Fresh and Easy Executives with action plans on areas of opportunities.
Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
Coordinated seamless store openings and renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
Ensured a safe working environment for all employees by adhering strictly to company safety guidelines while also promoting workplace safety awareness through regular trainings.
Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
Launched a new grocery store concepts in the Sacramento/Lincoln/Folsom areas from the UK (Tesco Markets) that promotes wellness and healthy living.
Opened and Closed the first Fresh & Easy store in the Sacramento Market. Responsibilities included- Partnering with EDD to provide all hiring for 5 store locations. Building all training documents and developing all new staff with the tools needed and getting the store/building set up and ready for grand openings.
Closed store operations- Managed all direction and vendors to support stores closures.
Promoted Tesco Markets All Self checkout lanes first to the United States.
Managed Daily and Monthly KPI's. Responsible for maintaining and adhering to budgetary guidelines.
Created and reviewed daily excel spreadsheet for Payroll tracking, Overtime usage, California Meal Penalty and incremental overtime.
Created and managed mark down process to ensure quick sale of items to reduce shrink.
Conducted daily meetings and huddles with all department managers.
Complying with all state, federal laws and union bargaining agreements.
Complied with all Food/Safety and Sanitary regulatory requirements.
Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
Spearheaded loss prevention efforts by enforcing strict security protocols and conducting thorough audits of store operations.
Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Drove sales and planned promotional and local store marketing activities.
Prepared annual budget, scheduled expenditures and analyzed variances.
Supported store opening by setting up office space, equipment and POS systems.
Managed new employee orientation training process for more than 250 employees each year.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Managed all exempt employee coaching, training, and performance improvement actions.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Store Director/Assistant District Manager

99 Cents Only Stores Llc

08.2009 - 08.2011

Managed a 6.5 million dollar YTD sales store with managing dollar priced items.
Boosted revenue $1.1 million annually by developing and deploying strategies to effectively improve operations
Daily financial operations, which includes store finances, payroll budgets and store profits were met.
Managed weekly schedules and forecasting weekly sales projections to stay within the stores budgets.
Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
P&L management with exceeded sales and profit bottom lines.
Managed multiple high volume stores in the Sacramento Market that exceeded sales expectations in the first year with Multi store operations.
Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Protected store from loss or theft by setting and enforcing clear security policies.
Directed and Managed daily operations of a retail environment.
Conducted daily meetings and huddles with all department managers
Complying with all state, federal laws.
Complied with all Food/Safety and Sanitary regulatory requirements.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Oversaw staffing and training, safety compliance, inventory control and financial functions.
Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
Managed team of 100 cashiers and floor staff.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
Developed new store location from ground up by hiring and training efficient team.
Analyzed operating and financial statements for profitability ratios.
Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Utilized information technology to record sales figures, for data analysis and forward planning.
Increased store sales by implementing strategic marketing campaigns and promotional events.
Approved regular payroll submissions for employees.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control, and store opening and closing procedures.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented loss prevention strategies to minimize shrinkage and protect store assets.
Ensured compliance with safety regulations and guidelines across all stores under my supervision.
Assisted in annual budget planning for the district, contributing to financial stability and growth.
Organized quarterly performance reviews for each store manager within the district.
Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
Enhanced district sales growth by strategizing and executing innovative marketing plans.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.

Store Director

Safeway

10.2004 - 03.2009

Managed a 52+million dollar store with 180+employees and 10+ profitable departments within the store.
Managed daily financial operations, which includes store finances, payroll budgets and store profits. Reviewed monthly with Safeway executives to ensure profits where being met.
Overseen weekly schedules for all 10 departments and forecasted weekly sales projections to stay within the stores budgets.
P&L management with profits of $800,000 monthly with exceeded sales and profit bottom lines.
Boosted revenue $10.4 million by developing and deploying strategies to effectively improve operations.
Reported to district manager regarding store and staff issues, financial goals and sales.
Analyzed operating and financial statements for profitability ratios with each department merchandising managers with ways to increase profits.
Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Weekly budget review with department leaders to ensure profits are being met including Safeway Gas stations.
Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Protected store from loss or theft by setting and enforcing clear security policies.
Directed and Managed daily operations of a retail environment.
Conducted daily meetings and huddles with all department managers.
Complying with all state, federal laws and union bargaining agreements.
Complied with all Food/Safety and Sanitary regulatory requirements.
Collaboration and department reviews with corporate merchandising managers to ensure initiatives and goals were exceeded.
Completion of annual reviews for Pharmacy Team and Front store management and colleagues.
Partnered with Loss prevention and City police ensuring measures are being utilized to deter store shrink.
Directing guidelines on bio hazards waste, sharp containers and all hazardous waste throughout the store.
Point of contact for any state or federal agency during inspections.
Store walks with corporate teams to help identify areas of opportunity to implement to new company initiatives.
Supports facility improvement and budget management by monitoring and adjusting the operating program budget for improvement projects. Partnering with function stakeholders to plan facility, renovation, and operational programs so that buildings are maintained in a safe, profitable and operationally effective condition.
Works with internal and external vendors to review products and invoices, obtain bids, and collect details to evaluate services and provide recommendations on vendor retention and new proposals in compliance with Safeway policies and procedures.
Managed visits with Board of Pharmacy and other regulatory agencies.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
Utilized information technology to record sales figures, for data analysis and forward planning.
Increased store sales by implementing strategic marketing campaigns and promotional events.
Approved regular payroll submissions for employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced operational risks while organizing data to forecast performance trends.

Head Clerk

Raley's Supermarket

06.2000 - 10.2004

Monitored store budget closely, making strategic decisions to reduce overhead costs while maintaining quality standards, reporting controlled expenses to Grocery Manager.
Managed inventory levels in the store and preparation for bi-annual store inventory counts.
Completed cash counts in the front registers and completed daily deposits for store funds.
Provided exceptional customer service, addressing concerns promptly and professionally.
Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
Managed a team of 10 employees.
Ensure in stock conditions as well as merchandising standards for the grocery department. Completed by managing all inventory levels of all areas of the grocery department.
Managed all ordering within the grocery department. Built end displays, execute price changes and exceed inventory procedures.
Maintain a group of people to perform and work as a team to accomplish common goals.
Managed and overseen floor cleaning company. Planning all floor care projects from scrubbing the floors with a T3 to performing stripping of the floors and waxing on VCT floors.
Managed and created cleaning schedules in the produce departments to ensure world class services was being provided to our customers.
Managed FIFO (first in and first out) rotation methods in all perishable and non perishable departments.
Led weekly meetings with staff members, fostering open communication and encouraging teamwork among employees.
Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
Improved customer satisfaction with timely and accurate order processing.
Coordinated schedules, ensuring adequate staffing for peak business periods.
Maintained detailed records of inventory levels, placing orders as needed to maintain optimal stock levels.
Utilized data analysis tools to track sales trends and make informed decisions regarding product offerings.
Implemented loss prevention measures to reduce shrinkage and protect store assets.
Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
Input data into spreadsheets and databases.
Supported staff on special assignments and ad hoc projects.
Informed and supported business leaders through consistent communication and administrative support duties.

Education

High School Diploma -

Churchill County High School

Fallon, NV

Skills

Customer service
Team leadership
Time management
Multitasking Abilities
Financial management
Adaptability and flexibility

Goal setting
Strategic planning
Operations management
Project management
Staff development
Budget control

Certification

Food Safety Manager Certification- Safeway
Forklift Certification-Kaiser Permanente

Awards

Culture of Health Champion- November 2023- Kaiser Permanente
NVLY Caring Moments- January 2024- Kaiser Permanente

Timeline

EVS Interim Manager/ Space & Relocation Pro. Mgr.

Kaiser Permanente

07.2024 - Current

EVS Supervisor/ Space & Relocation Project Manager

Kaiser Permanente

04.2020 - Current

Store Director RX

CVS Health Corporation

11.2013 - 04.2020

Store Manager District Trainer

Fresh & Easy Neighborhood Market, Inc. Fresh & Easy

09.2011 - 09.2013

Store Director/Assistant District Manager

99 Cents Only Stores Llc

08.2009 - 08.2011

Store Director

Safeway

10.2004 - 03.2009

Head Clerk

Raley's Supermarket

06.2000 - 10.2004

High School Diploma -

Churchill County High School

Cavin Smith

Summary

Overview

Work History

EVS Interim Manager/ Space & Relocation Pro. Mgr.

EVS Supervisor/ Space & Relocation Project Manager

Store Director RX

Store Manager District Trainer

Store Director/Assistant District Manager

Store Director

Head Clerk

Education

High School Diploma -

Skills

Certification

Awards

Timeline

EVS Interim Manager/ Space & Relocation Pro. Mgr.

EVS Supervisor/ Space & Relocation Project Manager

Store Director RX

Store Manager District Trainer

Store Director/Assistant District Manager

Store Director

Head Clerk

High School Diploma -

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