Health Science at Marshall University. Focusing on Non- Profit Organizations benefiting the growth and development in the community. Passionate, and experienced within the field of working with youth.
Overview
28
28
years of professional experience
Work History
Customer Service Representative (remote)
Foundever
10.2024 - Current
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Child care provider
Past Your Bed Time Childcare
06.2016 - Current
In-home child-care provider. Providing a healthy and safe environment for all children within the home. Providing meals and snacks. Monthly calendar provided for all parents of the meal planning. Training in CPR and First Aid. Licensed and Certified as a child care Provider.
Self Employed/Entrepreneur
Salary: 30,000.00 USD Per Year
Hours per week: 40 +
Customer Service Representative
Arise Virtual Solutions Inc.
05.2012 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Correction Officer II
Department Of Juvenile Services
12.2008 - 05.2012
Working in a Youth Correctional Facility to maintain order and ensure the safety and security in such settings. Transport Juvenile's to and from court/dental appointments. As a C.O II process intakes on all juveniles entering the facility with a security search. Conduct perimeter checks for the entire facility. Conduct bed checks for all Juvenile's. Complete all log entries also with OIC/Supervisory responsibilities.
Supervisor: Ritchie Cooper
Salary: 26,000.00 USD Per Year
Hours per week: 40
Cashier Manager
Marathon Gas Station
05.2008 - 02.2010
Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Quickly and accurately counted drawers at start and end of each shift.
Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Resolved customer complaints quickly to maintain customer satisfaction.
Built positive relationships with customers to increase repeat business.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Implemented loss prevention measures to mitigate theft incidents at the register area.
Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
Customer Service Officer
Yankee Stadium
03.1997 - 10.2008
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Traffic Enforcement Agent II
New York City Police Department
06.2003 - 08.2008
As a TEA II my duties were to enforce all parking laws and regulations to ensure all quality of life summonses. To also direct the flow of traffic in the event of an emergency. To issue moving violations to those who don't follow the laws of the road and to testify in the traffic court division if subpoena.
Salary: 34,000.00 USD Per Year
Hours per week: 50
Education
Technical or Occupational Certificate - Traffic Enforcement Certificate of Graduation
NYPD Traffic Division
New York, NY
Certified Child Care Provider - Early Childhood Education And Care
State of West Virginia
Huntington, WV
09.2017
Technical or Occupational Certificate - undefined
WV Division Of Juvenile Services
Charleston, WV
11.2009
High School or equivalent - undefined
High School for Humanities
New York, NY
06.1996
Skills
Patience and empathy
Child supervision
CPR training
Childcare
Behavior management techniques
Early childhood literacy
Multitasking Abilities
Creative thinking
Health and safety
Organizational skills
Timeline
Customer Service Representative (remote)
Foundever
10.2024 - Current
Child care provider
Past Your Bed Time Childcare
06.2016 - Current
Customer Service Representative
Arise Virtual Solutions Inc.
05.2012 - Current
Correction Officer II
Department Of Juvenile Services
12.2008 - 05.2012
Cashier Manager
Marathon Gas Station
05.2008 - 02.2010
Traffic Enforcement Agent II
New York City Police Department
06.2003 - 08.2008
Customer Service Officer
Yankee Stadium
03.1997 - 10.2008
Technical or Occupational Certificate - Traffic Enforcement Certificate of Graduation
NYPD Traffic Division
Technical or Occupational Certificate - undefined
WV Division Of Juvenile Services
High School or equivalent - undefined
High School for Humanities
Certified Child Care Provider - Early Childhood Education And Care