Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cawanna Wells

Huntington

Summary

Health Science at Marshall University. Focusing on Non- Profit Organizations benefiting the growth and development in the community. Passionate, and experienced within the field of working with youth.

Overview

28
28
years of professional experience

Work History

Customer Service Representative (remote)

Foundever
10.2024 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Child care provider

Past Your Bed Time Childcare
06.2016 - Current
  • In-home child-care provider. Providing a healthy and safe environment for all children within the home. Providing meals and snacks. Monthly calendar provided for all parents of the meal planning. Training in CPR and First Aid. Licensed and Certified as a child care Provider.
  • Self Employed/Entrepreneur
  • Salary: 30,000.00 USD Per Year
  • Hours per week: 40 +

Customer Service Representative

Arise Virtual Solutions Inc.
05.2012 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Correction Officer II

Department Of Juvenile Services
12.2008 - 05.2012
  • Working in a Youth Correctional Facility to maintain order and ensure the safety and security in such settings. Transport Juvenile's to and from court/dental appointments. As a C.O II process intakes on all juveniles entering the facility with a security search. Conduct perimeter checks for the entire facility. Conduct bed checks for all Juvenile's. Complete all log entries also with OIC/Supervisory responsibilities.
  • Supervisor: Ritchie Cooper
  • Salary: 26,000.00 USD Per Year
  • Hours per week: 40

Cashier Manager

Marathon Gas Station
05.2008 - 02.2010
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.

Customer Service Officer

Yankee Stadium
03.1997 - 10.2008
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Traffic Enforcement Agent II

New York City Police Department
06.2003 - 08.2008
  • As a TEA II my duties were to enforce all parking laws and regulations to ensure all quality of life summonses. To also direct the flow of traffic in the event of an emergency. To issue moving violations to those who don't follow the laws of the road and to testify in the traffic court division if subpoena.
  • Salary: 34,000.00 USD Per Year
  • Hours per week: 50

Education

Technical or Occupational Certificate - Traffic Enforcement Certificate of Graduation

NYPD Traffic Division
New York, NY

Certified Child Care Provider - Early Childhood Education And Care

State of West Virginia
Huntington, WV
09.2017

Technical or Occupational Certificate - undefined

WV Division Of Juvenile Services
Charleston, WV
11.2009

High School or equivalent - undefined

High School for Humanities
New York, NY
06.1996

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare
  • Behavior management techniques
  • Early childhood literacy
  • Multitasking Abilities
  • Creative thinking
  • Health and safety
  • Organizational skills

Timeline

Customer Service Representative (remote)

Foundever
10.2024 - Current

Child care provider

Past Your Bed Time Childcare
06.2016 - Current

Customer Service Representative

Arise Virtual Solutions Inc.
05.2012 - Current

Correction Officer II

Department Of Juvenile Services
12.2008 - 05.2012

Cashier Manager

Marathon Gas Station
05.2008 - 02.2010

Traffic Enforcement Agent II

New York City Police Department
06.2003 - 08.2008

Customer Service Officer

Yankee Stadium
03.1997 - 10.2008

Technical or Occupational Certificate - Traffic Enforcement Certificate of Graduation

NYPD Traffic Division

Technical or Occupational Certificate - undefined

WV Division Of Juvenile Services

High School or equivalent - undefined

High School for Humanities

Certified Child Care Provider - Early Childhood Education And Care

State of West Virginia