Cawona Walker
Memphis,TN
Summary
Dynamic administrative professional with a proven track record at Radians, excelling in customer service and data entry. Adept at maintaining confidentiality and ensuring accurate documentation, I foster strong client relationships while streamlining office processes. Proficient in Microsoft Excel, I deliver results under pressure, enhancing operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Radians
04.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Billing Associate
Ashley Furniture Warehouse
09.2022 - 03.2024
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
Customer Service Representative
Concentrix
06.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Forklift Operator
Hyve Solutions
06.2018 - 05.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
High School Diploma -
05-2018
- Awarded Computer Technology
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Documentation and recordkeeping
- Database entry
Timeline
Administrative Assistant - Radians
04.2024 - 04.2025
Billing Associate - Ashley Furniture Warehouse
09.2022 - 03.2024
Customer Service Representative - Concentrix
06.2020 - 08.2022
Warehouse Forklift Operator - Hyve Solutions
06.2018 - 05.2020
Hamilton High School - High School Diploma,