Caya Atkins

Client Service

· Provides counseling, safety planning, community referrals and information to those impacted by domestic violence, sexual assault and/or human trafficking, both in person and on the phone using a strength-based, client-centered, trauma-informed approach.

· Effectively advocate for survivors with outside agencies and community organizations.

· Manages crisis situations, adheres to safety and department protocols and provides conflict resolution when needed.

· Conducts intakes, screenings, and assessments for survivors to assess service needs; coordinate referrals to the community and other agency programs

· Facilitating support groups and at a minimum 4 support group sessions

· Community engagement to include collaboration in external groups, workshops and trainings in the community (intentionally provided as low-barrier services)

· Identify barriers to services and advocate for higher quality of services with external service organizations.

· Provides translation and interpretation services for survivors when needed.

Administration

· Supports the work of the team by coordinating the daily management of community engagement activities, including but not limited to, support groups, workshops and low barrier services, providing counseling, intakes, screenings and assessments for clients, answering 24/7 hotline calls.

· Maintains accurate and confidential records (hard copy and soft copy) of client services (service plans and achievements) and demographics and updates records in ETO (Efforts to Outcomes database) on a timely basis.

· Supports the engagement and ongoing training of volunteers in the work

· Keeps skills and knowledge relevant by participating in ongoing training opportunities.

· Actively participates in community-based meetings focused on sexual assault and domestic violence issues, and brings relevant information back to the supportive services team.

Program Leadership:

· Organizes the requests of responses among our community partners, collaborating agencies in partnership with the Counseling and Intake Manager

· Provides mobile community response services i.e. support groups, counseling and safety planning at various off-site locations

· Demonstrate program leadership and creation of new support groups to meet demand and ensure we meet overall support group contract numbers and strategic goals

· Providing guidance and leadership to staff in the implementation of support groups, workshops and counseling services

· Collaborates with Children Services Coordinator in facilitation of groups and meeting client needs.

· Collaborates with the Education and Outreach Team to assist with community education and outreach requests i.e. Promotoras, tabling, etc

· Collaborate with Counseling and Intake Manager regarding client and community needs, including identifying potential community partners to provide support services.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Educated patients and family members on best home care practices for healing and recovery.
• Followed directions of licensed nurses to administer medications and treatments.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.