Cayce Brewster

Focused on recovering from health issue that is now resolved.

Volunteered for friends/family: organization, book keeping, quality improvement

• Served as subject matter expert for Quality Innovation Network Quality Improvement Organization (QIN-QIO) Task 1 (Nursing Home Quality Improvement), in five states/territories, on topics including opioids, healthcare acquired conditions, infection control, patient/resident safety, social determinants of health, readmissions, vaccinations (influenza, pneumonia, COVID), CDC's NHSN metrics for both long-term and acute care facilities
• Established and maintained professional and effective working relationships with external business partners and internal staff, including serving on multiple national quality improvement workgroups
• Managed and strategically planned data-driven project activities to meet contract deliverables
• Planned and provided project support to the project team and stakeholders in meeting scope of work objectives
• Managed and consulted with contractor, stakeholders, and project team in conference calls/meetings to discuss and identify project issues, propose solutions, prioritize tasks, determine deliverable dates, and respond to contract and stakeholder needs
• Managed the production and distribution of project reports to contractors and stakeholders as well as provided education and assistance to stakeholders where appropriate
• Supervised and provided analytic and technical advice to stakeholders as well as prepared and submitted required reports
• Planned, developed, and presented, nationally, presentations and instructional materials related to quality improvement, long-term care, acute care, infection control, and other topics related to the CMS Quality Improvement Program
• Planned and developed a standardized approach for dissemination and communication of project information
• Managed, trained, and evaluated project work activities and personnel (12 team members)
• Planned, aided, and participated in writing proposals for business development
• Assisted in the analysis of government and state issued Request for Information (RFI) and RFPs to determine potential business opportunities that are consistent with the company's strategic plan for developing new business
• Assisted in the identification of potential business partners for developing a successful proposal.
• Enhanced team productivity by providing regular training and performance evaluations for staff members.
• Established strong vendor relationships through rigorous supplier evaluations, contributing to improved supply chain efficiency and better raw material quality.
• Collaborated with cross-functional teams to identify process improvements, leading to reduced production costs without compromising on quality.
• Fostered a culture of quality within the organization by promoting employee engagement in improvement activities, resulting in higher ownership and accountability levels.
• Championed data-driven decision-making processes by implementing advanced analytical tools and methodologies, resulting in more targeted improvements in product quality parameters.
• Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher product reliability.
• Successfully managed critical projects within the organization, meeting project milestones while maintaining strict adherence to established budgets.
• Managed external audits successfully, ensuring timely certifications and adherence to regulatory requirements.
• Conducted gap analyses between existing processes and industry best practices, facilitating the adoption of innovative solutions for enhanced results.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Improved quality processes for increased efficiency and effectiveness.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Monitored staff organization and suggested improvements to daily functionality.
• Applied coaching techniques and tools to support managers and team members in improving performance.

• Served as subject matter expert for Quality Innovation Network Quality Improvement Organization (QIN-QIO) Task C.2 (Reducing Healthcare-Acquired Conditions in Nursing Homes) in five states/territories, Task C.3.10 (Antibiotic Stewardship) in five states/territories, Task C.1 (Healthcare-associated Infections through its completion in 2016) and Special Innovation Projects on Chronic Obstructive Pulmonary Disease and Sepsis
• Served as subject matter expert for Quality Innovation Network Quality Improvement Organization (QIN-QIO) Task 1 (Nursing Home Quality Improvement), in five states/territories, on topics including opioids, healthcare acquired conditions, infection control, patient/resident safety, social determinants of health, readmissions, vaccinations (influenza, pneumonia, COVID), CDC's NHSN metrics for both long-term and acute care facilities
• Served as CMS and a stakeholder liaison for all contractual reports/deliverables, internal quality control measures and contractual compliance concerns
• Served as operations IT liaison and subject matter expert for technological programs utilized in organization
• In accordance with IT project managers, strategized and developed programs as well as conducted trainings for organization on utilization of various software, internal and external to the organization
• Provided quality improvement consultation and technical assistance to providers on various healthcare/quality improvement topics within the contractual objectives
• Developed, documented, edited, tracked, reviewed, submitted, and distributed CMS QINQIO reports, logs, and other related documents, databases, and/or software within required period and deadlines
• Developed, facilitated, consulted, coordinated, implemented, supported, and monitored activities needed to meet deliverables and activities for the QIN-QIO project, including identifying issues, developing solutions, and continuously improving quality, processes, and efficiency
• Developed and maintained milestones using project management principles
• Developed, evaluated, updated, distributed, and maintained presentations, guides, and procedure documents, including education materials
• Developed, planned, organized, presented, participated in, and conducted meetings, trainings, seminars, events, and other related activities, both internal and external for task work
• Developed, analyzed, researched, coordinated, and ensured accuracy of data
• Researched and interpreted laws, regulations, and policies to assure compliance with regulatory and contractual entities to evaluate opportunities for change and improvements
• Organized, assisted in, and coordinated internal staff activities and trainings, including QIN-QIO project management, training on technological systems, contractual guidance and monitoring of sub-contractors, to ensure timeframes and deliverables are met
• Worked with quality improvement, quality metrics, statistical analysis, patient centeredness, and engagement
• Developed and maintained cooperative working relationships with providers, corporations and those supporting the health care industry
• Participated in special projects and performs other duties as assigned.
• Provided training and mentorship to team members on quality assurance methodologies, fostering a culture of continuous improvement within the workplace.
• Led Kaizen events focused on improving specific processes or problem areas within the organization resulting in increased efficiency and cost savings.
• Established performance metrics for suppliers, contributing to improved supplier quality performance and more effective supplier management.
• Managed internal document control systems such as work instructions, specifications, drawings or other technical documents necessary for smooth operation of the business unit''s functions.
• Implemented Lean Six Sigma principles to optimize workflows, reducing cycle times and increasing productivity without sacrificing quality.
• Developed and executed validation protocols for new equipment or processes, ensuring compliance with industry regulations and customer requirements.
• Collaborated with cross-functional teams to identify opportunities for continuous improvement, streamlining processes across departments.
• Analyzed data from various sources to identify trends and patterns related to product defects, enabling targeted improvements in manufacturing processes.
• Spearheaded root cause investigation efforts for major non-conformances, providing timely resolution and minimizing impact on customers and production schedules.
• Performed risk assessments on new products or processes as part of change management activities, ensuring that potential risks were mitigated before implementation.
• Developed quality improvement plans, policies and operational guidelines.
• Compiled review data and produced detailed reports for use by [Title or department].
• Maintained current clinical knowledge by participating in hands-on patient care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

• Supported The Centers for Medicare and Medicaid Services (CMS) Nursing Home Quality Improvement and Hospital Quality Improvement/Data Reporting projects
• Served as a subject matter expert in nursing home quality improvement, hospital quality improvement/data quality reporting, surgical care infection prevention, patient safety
• Provided customer service and technical assistance for health care providers in both long-term and acute-care settings, including Quality Net and Advancing Excellence in America's Nursing Homes campaign
• Assisted and trained TMF employees on internal processes, technological programs, and other logistics
• Created and maintained filing and organization systems for records, reports, and documents
• Analyzed and summarized data for project strategy
• Gathered and monitored data to provide roll-up reports for management as part of the process measure project achievement
• Collaborated with other departments on website management, quality improvement tool development/revision and resource additions
• Organized and facilitated processes for learning and action network activities, such as routine webinars
• Established and maintained work relationships with external vendors/partners for quality improvement projects, including learning and action network activities
• Collected data for both internal quality control measures and deliverable requirements in collaboration with the team's project resource consultant
• Developed and distributed written correspondence to partners, health care providers and internal employees on various project topics using programs such as Constant Contact
• Documented technical assistance, activity attendance and distribution of materials in the contact relation management system
• Managed independent projects as a part of larger initiative projects
• Created internal team processes in collaboration with the team's project resource consultant
• Communicated effectively with team members to ensure a productive environment.
• Improved document management systems, resulting in easier access to important files and reduced paperwork clutter.
• Managed inventory of office supplies and equipment, reducing waste and ensuring availability when needed.
• Assisted in budget planning and monitoring, ensuring the responsible allocation of financial resources within the department.
• Updated online databases with pertinent information about ongoing projects regularly—enhancing collaboration abilities among team members.
• Collaborated with cross-functional teams on special projects to achieve organizational goals more effectively.
• Facilitated problem-solving efforts within the department by developing action plans based on root cause analysis findings.
• Enhanced department efficiency by streamlining administrative processes and implementing time-saving strategies.
• Prioritized tasks efficiently to meet deadlines consistently without compromising quality standards or attention to detail.
• Increased interdepartmental communication by organizing regular meetings, events, and workshops for staff members.
• Supported management in decision-making by preparing detailed reports and summaries of departmental activities and projects.
• Conducted research on industry trends or best practices to inform future projects and help drive innovation within the department.
• Assisted in the execution of departmental strategic plans by tracking progress against goals and regularly updating key performance indicators.
• Coordinated schedules for department staff members, optimizing productivity while maintaining work-life balance.
• Trained new hires on department policies, procedures, and software applications, promoting smooth onboarding experiences for all employees.
• Served as point person during audits—gathering necessary documentation, answering questions from auditors, and implementing recommendations for improvement.
• Organized events such as conferences or seminars that showcased the achievements of the department or reinforced its mission statement to employees and stakeholders alike.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Proofread and edited documents for accuracy and grammar.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Served as corporate liaison for finance, IT, and marketing departments.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.