Cayce Maye
Center Point,AL
Summary
Creative thinking and organizational skills, decision making skills and negotiating skills, Customer Service, Collections, Typing55 wpm, Able to communicate with all levels of management, Microsoft, Excel, Power point, Knowledgeable of HIPPA, Insurance verification, Medical terminology, Detail orientated, Dedicated and Loyal Team player, Optimistic, Easy learner, Adhering to policy and procedure, Wire transfer, Cash Handling Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Expert
T-Mobile
09.2023 - 11.2024
- Building customer relationships, selling products and services, and meeting sales goals
- Analyzing all customer needs
- Collecting payments, and updating sales records
- Coordinated cross-departmental efforts to resolve escalated issues, ensuring client satisfaction at every level of interaction.
- Streamlined processes for improved efficiency in handling customer inquiries.
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
National Claims Support Assistant
Kemper
01.2020 - 12.2022
- Entering information into the claims system
- Review insurance policy to determine coverage
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities
- Pay small claims
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information
- Calculate total amount of claim
Account Representative
Portfolio Recovery Associates, LLC
09.2018 - 12.2019
- Offering customers solutions for resolving their debt with a focus on treating customers fairly and with respect
- Confer with customers by telephone in an attempt to determine reason for overdue payment, review terms of sales, service or credit contract with customer, take appropriate action if customer disputes the account(s)
- Request appropriate letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts
- Record information about the financial status of customers and status of collection efforts using automated collections software
- Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount
- If delegated settlement authority, settle accounts within limits authorized; otherwise, obtain necessary information and confer with the supervisor
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility
BDC Manager
Jaguar Land Rover
03.2017 - 07.2018
- Oversee daily operations of the BDC Department
- Recruit and train BDC Coordinators
- Train Coordinators through reviewing recorded and live call conversations and outcome
- Process and download daily customer list
- Run daily/weekly/monthly BDC Department Repost and track results
- Review performance and develop improvement action
- Interface with other Department Heads participate in management meetings
- Customer service liaison for the department
- Assisting in the process of shipping luxury cars to and from other states
- Handling150-200 customers monthly
- Spearheaded special projects aimed at driving continuous improvement within the department's processes and systems.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
BDC Manager
Serra Automotive Group
08.2015 - 02.2017
- Oversee daily operations of the BDC Department
- Recruit and train BDC Coordinators
- Run daily/weekly/monthly BDC Department Reposts and track results
- Review performance and develop improvement action
- Interface with other Department Heads participate in management meetings
- Customer service liaison for the department
- Train Coordinators through reviewing recorded and live call conversations
- Process and download daily customer list
Education
High school diploma -
Lawson State Community College
Birmingham, AL07.2008
High school diploma - undefined
A.H. Parker High School
Birmingham, AL05.2007
Skills
- Clear Communication Skills
- Typing55 wpm
- Effective Listening
- Time Management
- Professionalism and strong work ethic
- Leadership
- Good written communication skills
- Computer skills
- Problem solving
- Effectively work with customers
- Calm under pressure
- Reliable
- Stress Management
- Multitasking
- Teamwork
- Active listening
- Critical thinker
- Negotiation
- HIPAA
- Medical Terminology
- Communication skills
- Microsoft Office
- Organizational skills
- Time management
- Microsoft Word
- Customer service
- Call center experience
- Complaint handling
- Cultural awareness
Certification
Driver's License
Timeline
Customer Service Expert
T-Mobile
09.2023 - 11.2024
National Claims Support Assistant
Kemper
01.2020 - 12.2022
Account Representative
Portfolio Recovery Associates, LLC
09.2018 - 12.2019
BDC Manager
Jaguar Land Rover
03.2017 - 07.2018
BDC Manager
Serra Automotive Group
08.2015 - 02.2017
High school diploma - undefined
A.H. Parker High School
High school diploma -
Lawson State Community College
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