Cayce Odeneal
Lowell,MA
Summary
Since a young age I have had an aptitude for troubleshooting electronics and computer related issues. I spent much of my time in tech support chat rooms and message boards.
As early as high school I was troubleshoot common office IT issues. The school district paid for Comptia A+ training. After completing A+ training I became the de facto IT department for my small school.
I started my Securty career as a call center operator for National Guardian. It was not long before my troubleshooting and computer talents were noticed and I was promoted to Code Coordinator position where I was responsible for data entry and alarm system programming of personal identification numbers. This lead to joining the service department where I provided tech support for field technicians.
National Guardian was purchased by Niscayah and the accounts were transferred to the Woburn, MA call center. During this time I was instrumental in providing support to customers as well as technicians as we moved each account and resolved any issues with the transfer.
The decision was made to close the National Guardian branch I belonged to, at which time I was given a position with Niscayah. I relocated to MA to continue programming alarm and access control systems.
Niscayah was purchase by Stanley Security. I worked closely with the IT department to transfer accounts to the new call center.
Overview
1
1
Certification
Work History
Warehouse Manager
Rubix Composites, Inc. (Formerly Smart Ceramics)
12 2013 - Current
- Created floor plan for new warehouse and oversaw logistics as we moved in equipment, racks, and products.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Inside Sales Representative
Rubix Composites, Inc. (Formerly Smart Ceramics)
10 2013 - 11 2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Logistics Coordinator
Rubix Composites, Inc. (Formerly Smart Ceramics)
08 2013 - 10 2013
- Generated documentation and information required for customer shipments.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Alarm Dispatcher
National Guardian Security Services
07 2005 - 04 2008
- Maintained updated and detailed records of calls in physical and electronic database.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
- Provided continuous support throughout emergency situations until resolution was achieved, offering reassurance to affected parties when needed.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
Alarm Technician
Niscayah
06 2005 - 07 2005
- Remote programmed security system keypad codes.
- Worked with loss prevention managers to program keypad codes on site.
- Provided technical support for on site alarm technicians.
Access Control Technician
Stanley Security
05 2005 - 06 2005
- Worked with prevention departments to expeditiously add and remove employee access.
- Printed, distributed, and activated/deactivated access control cards.
- Activated and deactivated key fobs.
Alarm System Tech Support
Stanley Security
04 2005 - 05 2005
- Worked with field technicians to ensure the prompt resolution of hardware and software issues.
- Remote program new and upgraded alarm systems.
- Program receiver infortmation and confirm proper communication to our central station.
- Trouble shoot error codes and determine if software or hardware related and determine best solution. In some cases a relay can be reprogrammed, other times it's best re-wire.
HVAC Technician
MCS Home Solutions
03 2005 - 04 2005
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Education
Information Technology
Comptia A+ Training
2004
Graphic Design
Collin County Community College
HVAC
New England Institute of HVAC
04.2017
Skills
- Loading and unloading
- Equipment Maintenance
- Logistics Management
- Space Planning
- Quality Assurance
- Order Fulfillment
- Purchasing management
- Shipping and receiving
- Problem-Solving
- Facility Maintenance
- Forklift Operations
- Skilled in Microsoft Products
- Virtualization Technologies
- Troubleshooting
- Software Implementation
- IT Troubleshooting
- Network diagnostics
- User Support
- Desktop support
- Data Recovery
- Customer Service
- Hardware diagnostics
- Software Installation
- Technical Support
- Microsoft Outlook
- Call Center Operations
- LAN/WAN
- Hardware upgrades
- Windows 10
- Mac systems
- Network configuration
- Linksys
- Remote Support
- Norton Antivirus software
- TCP/IP
- System Maintenance
- Access Control Systems
- Intrusion Detection
- Video Surveillance
- Network Security
- Perimeter security
- Incident Investigation
- Card Access Systems
- Electronic Locks
- Security system maintenance
- Biometric systems
- Asset Protection
- Security camera monitoring
- Problem-solving aptitude
- Multitasking Abilities
- Data Entry
- Commercial Refrigeration
- HVAC Systems Troubleshooting
- System Charging
- Fan Blade Adjustment
- Heating Systems
- Piping Brazing
- Refrigerant Handling
- Electrical Wiring
- Smart Home Connectivity
- Thermostat Installation
Certification
- HVAC/R Course Completion Certificate
- EPA Section 608 Technician Certification
Timeline
Warehouse Manager
Rubix Composites, Inc. (Formerly Smart Ceramics)
12 2013 - Current
Inside Sales Representative
Rubix Composites, Inc. (Formerly Smart Ceramics)
10 2013 - 11 2013
Logistics Coordinator
Rubix Composites, Inc. (Formerly Smart Ceramics)
08 2013 - 10 2013
Alarm Dispatcher
National Guardian Security Services
07 2005 - 04 2008
Alarm Technician
Niscayah
06 2005 - 07 2005
Access Control Technician
Stanley Security
05 2005 - 06 2005
Alarm System Tech Support
Stanley Security
04 2005 - 05 2005
HVAC Technician
MCS Home Solutions
03 2005 - 04 2005
Information Technology
Comptia A+ Training
Graphic Design
Collin County Community College
HVAC
New England Institute of HVAC
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