Cayce Waits
Byhalia,MS
Summary
Have continued in the health care field for over 10 years Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Methodist Healthcare
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
First Choice
01.2021 - 06.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Unit Coordinator ER
Baptist Hospital
01.2018 - 07.2020
- Consults
- Calling Doctors when needed
- Intake
- Calling patients families in case of emergency
- Check In/ check out
- Medical Assistant
- Provided care for 100-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Front Desk Receptionist
Germantown speech, language and learning clinic/ team autism
10.2016 - 01.2018
- Calling insurances
- Scheduling appointments
- Greeting patients
- Answering the phone in a timely manner
- Filling
- Working with 14 therapist
- Billing Specialist
- Medical Assistant
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Chiropractic Assistant/Receptionist
Silvis HRC, LLC
06.2017 - 10.2017
- Scheduled patients, handling insurance claims also Answering phones in a timely manner. I helped trained staff and externs to properly maintain the front office.
- EOB's , calling attorney offices ,and referrals were also part of my job description.
- This was a temporary position to help a growing business.
- Doing medial Assistant duties
- Answered phones to respond to customer questions, provide information and schedule appointments.
Scheduling Coordinator
West Cancer Center
01.2017 - 06.2017
- Schedules patients and handles surgery's
- Answers phones in a timely manner.
- Treats patients with the utmost respect
- Created and maintained all absentee calendars
- Working in a call center work place
Medical Receptionist
St. Francis Hospital
08.2015 - 01.2017
- Schedules patients and handles billing pre-certifications insurance.
- Answers phones in a timely manner.
- Treats patients with the utmost respect, increases patient experience with quality care Kroger's (Retail)
- Marketing Marketed to customers and prospects the Kroger Visa Credit Cards to incoming visitors.
- Educated interested customers on the terms of the product and cost savings.
- Signed up customers accordingly.
- Answered phone calls and messages for -physician for the float pool medical facility, scheduling appointments, and handling patient inquiries.
Outside Sales
Kroger Marketing
09.2013 - 06.2015
- I was in charge of selling the kroger card visa.
- Talking to costumers about how it can save you money.
- I worked with there financing department also.
Education
High School Diploma -
Gateway Christian Academy
Horn Lake, MS01.2013
Skills
- Medical Administrative Professional searching for a new opportunity Comes equipped with excellent organizational skills and customer relations proficiency
- 4 years medical billing, patient confidentiality and strong insurance verification experience
- Microsoft Office and medical software skills
- Data Entry and document management
- Front and Back office and administrative duties administrative duties, billing, Credit, excellent customer service, customer service, Data Entry, document management, insurance, inventory, Marketing, medical billing, meetings, Microsoft Office, office, organizational, quality, Retail, shipping, phones
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Methodist Healthcare
06.2023 - Current
Medical Assistant
First Choice
01.2021 - 06.2023
Unit Coordinator ER
Baptist Hospital
01.2018 - 07.2020
Chiropractic Assistant/Receptionist
Silvis HRC, LLC
06.2017 - 10.2017
Scheduling Coordinator
West Cancer Center
01.2017 - 06.2017
Front Desk Receptionist
Germantown speech, language and learning clinic/ team autism
10.2016 - 01.2018
Medical Receptionist
St. Francis Hospital
08.2015 - 01.2017
Outside Sales
Kroger Marketing
09.2013 - 06.2015
High School Diploma -
Gateway Christian Academy
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