Caycee Clark
Seattle,WA
Summary
Proficient in all aspects of the Title IV student financial aid process: application and verification; student eligibility; school eligibility and operations; packaging; processing and managing FSA funds; withdrawals and return of Title IV funds; FISAP.
18 years of experience training, managing, and mentoring financial aid staff (24 years total financial aid office experience)
Overview
24
24
years of professional experience
Work History
Director of Financial Aid
Divers Institute of Technology
06.2015 - Current
- Assist with student FAFSA completion and packaging process for new students
- Responsible for packaging all transfer and reentry students
- Perform all professional judgment decisions
- Complete all verifications and resolutions of conflicting information
- Complete all student file audits
- Perform SAP reviews prior to clearing and batching disbursements
- Perform all Title IV drawdowns
- Complete monthly reconciliation for Pell and Direct Loan funds
- Submit monthly student status change reports
- Perform all return of Title IV funds calculations
- Create and maintain all Institute financial aid policy/procedure documents
- Responsible for revising annual student cost of attendance budgets
- Lead annual SFA audit process (in alignment with the proprietary school audit guide)
- Responsible for Title IV recertification process; IPEDS reporting; G/E reporting annual FISAP submission, and annual WA State Unit Record report
- Manage default prevention activities
- Coach, develop and mentor financial aid office staff members
- Familiar with financial responsibility and administrative capability requirements, as well as cash management regulations
- Proficient in all areas of GI Bill funding process (School Certifying Official)
- Manage all VA audits
- Manage international student enrollment process (PDSO for Institute)
- Responsible for updating and maintaining private lending contracts
- Oversee all state aid programs and required state aid reporting
- Treasurer on Executive Board for Northwest Career Colleges Federation
- Proprietary Sector Representative on Executive Board for Washington (state) Financial Aid Association
- Experience testifying at WA State Legislature Higher Education Committee hearings
Director of Student Finance
Everest College
10.2012 - 06.2015
- Participated as member of the institution’s campus leadership team
- Ensured proactive communication and cohesive working relationships with other departments
- Assessed employee performance; provided feedback and supported staff development through monthly coaching sessions, quarterly check-ins, and annual reviews
- Designed and delivered departmental trainings
- Directed internal controls for cash management to support appropriate cash flow levels
- Responsible for tracking the allocation of campus-based funds
- Assisted in the coordination of the institution’s response to internal/external audits related to Student Finance Operations; prepared documentation requirements to meet compliance audit standards
- Provided ongoing financial analysis of operations in order to make strategic/budget recommendations to local/regional administration
- Compiled, prepared, and analyzed monthly reports in support of Student Finance Operations
- Managed campus Student Finance Operations to ensure financial compliance with company objectives and federal/state regulations
- Oversaw the Title IV processing of new and continuing student loan and grant applications
- Managed the financial aid process to ensure student files were processed in a high-quality manner and funds were processed accurately and in accordance with federal regulations
- Monitored all student finance activities to ensure timely file processing, billing, funding, and collections
- Informed students of their financial obligations, and the institution’s financial options, policies, and procedures as related to their educational expenses; ensured completion of all financial forms, installment notes, and disclosure statements related to student financing and credit terms
- Provided customer service and answered student inquiries
Associate Director Student Financial Services
Art Institute of Seattle
11.2006 - 10.2012
- Managed thirteen Financial Aid Officers and four Federal Work Study students
- Conducted annual Financial Aid Officer performance reviews
- Trained all Financial Aid Officers hired (created institute’s FAO training procedures)
- Operated Federal Work study program (strong emphasis on budgeting/forecasting)
- Managed all VA funding operations
- Maintained highest level of compliance with Title IV and State regulations
- Consistently ensured that staff had 85% of all students repackaged prior to start of next funding year
- Consistently ensured that staff had 95% of all students' aid funded by week five of every quarter
- Approved professional judgment requests to FAFSA applications
- Approved all verifications completed by Financial Aid Officers
- Traveled to other EDMC schools to train Financial Aid Officers and Financial Aid Directors
Assistant Director Student Financial Services
The Art Institute of Seattle
06.2003 - 11.2006
- Maintained 100% student planning load and all Financial Aid Officer job duties while participating in management decisions
- Helped review verifications completed by Financial Aid Officers
- Consistently met paid aid goal of 100% of student load fully funded by the end of week eight of every quarter
Financial Aid Officer Student Financial Services
The Art Institute of Seattle
12.2000 - 06.2003
- Developed individual student financial plans (awards) in compliance with Federal and Institute regulations
- Counseled new and continuing students on all acceptances and other matters related directly to the student financial plan
- Negotiated Institute payment plans and credit extensions
- Assisted students in obtaining private credit alternative loan funding
- Maintained 98% plan negotiation rate
Student Loan Coordinator Student Financial Services
The Art Institute of Seattle
06.2000 - 12.2000
- Conducted Federal Stafford and Alternative loan entrance and exit student interviews
- Regulated borrower delinquency and default activity
- Had less than 3% default rate during the fiscal year
- Performed all entrance/exit counseling
Education
BA - Speech Communication
UNIVERSITY of WASHINGTON
01.1999
Skills
- Microsoft Office
- Adobe Acrobat
- 10 Key Proficient
- Public Speaking
- Conflict Resolution
- Crisis Management
- Suicide Prevention
- Loan and grant knowledge
- Student advisement
- Financial aid package guidance
- FAFSA requirements
- Financial aid disbursement
- Grant administration
- Financial aid application processing
- Aid disbursement scheduling
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Educational leadership
- Time management abilities
- Quality Assurance
- Data Analysis
- Problem-solving aptitude
- Enrollment Management
- Operational Efficiency
- Staff Development
Volunteer Experience
Teen Link Phone Room Supervisor, Crisis Connections (Seattle, King County)
11/1999 - 04/2023
- Mentored teen volunteers on Teen Link phone & chat lines, Assessed crisis situations on phone and text lines & determined appropriate interventions, Assisted with training of new volunteer phone workers, Taught active listening, problem solving and community resource skills to volunteers on an ongoing basis
24-Hour Crisis Phone Line Volunteer, Crisis Connections (Seattle, King County)
06/1999 - 08/2000
- Performed crisis intervention to callers in distress, Helped summarize, prioritize and establish plan for callers, Gave community referrals to callers, Underwent fifty-five hours of training focused on such topics as: active listening skills, grief and loss, mental illness, anger, domestic violence and suicide
Timeline
Director of Financial Aid
Divers Institute of Technology
06.2015 - Current
Director of Student Finance
Everest College
10.2012 - 06.2015
Associate Director Student Financial Services
Art Institute of Seattle
11.2006 - 10.2012
Assistant Director Student Financial Services
The Art Institute of Seattle
06.2003 - 11.2006
Financial Aid Officer Student Financial Services
The Art Institute of Seattle
12.2000 - 06.2003
Student Loan Coordinator Student Financial Services
The Art Institute of Seattle
06.2000 - 12.2000
BA - Speech Communication
UNIVERSITY of WASHINGTON
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